Air Travel Consumer Reports for 2005
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 1, 2005, and the most recent data is from October 2005.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2005 |
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To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. |
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December 2005 Report PDF Version | MS Word Version Flight Delays: October 2005 / 12 Months Ending October 2005 Mishandled Baggage: October 2005 Oversales: 3 rd Quarter 2005 / January-September 2005 Consumer Complaints: October 2005 Customer Service Reports to the Dept. of Homeland Security: October 2005 Airline Animal Incident Reports: October 2005 |
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November 2005 Report PDF Version | MS Word Version Flight Delays: September 2005 / 12 Months Ending September 2005 Mishandled Baggage: September 2005 / January-September 2005 Oversales: 3 rd Quarter 2005 / January-September 2005 Consumer Complaints: September 2005 / January-September 2005 Customer Service Reports to the Dept. of Homeland Security: September 2005 Airline Animal Incident Reports: September 2005 |
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October 2005 Report PDF Version | MS Word Version Flight Delays: August 2005 / 12 Months Ending August 2005 Mishandled Baggage: August 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: July 2005 Customer Service Reports to the Dept. of Homeland Security: August 2005 Airline Animal Incident Reports: August 2005 |
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September 2005 Report PDF Version | MS Word Version Flight Delays: July 2005 / 12 Months Ending July 2005 Mishandled Baggage: July 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: July 2005 Customer Service Reports to the Dept. of Homeland Security: July 2005 Airline Animal Incident Reports: July 2005 |
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August 2005 Report PDF Version | MS Word Version Flight Delays: June 2005 / 12 Months Ending June 2005 Mishandled Baggage: June 2005 / January-June 2005 Oversales: 2 nd Quarter 2005 / January-June 2005 Consumer Complaints: June 2005 / January-June 2005 Customer Service Reports to the Dept. of Homeland Security: June 2005 Airline Animal Incident Reports: June 2005 |
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July 2005 Report PDF Version | MS Word Version Flight Delays: May 2005 / 12 Months Ending May 2005 Mishandled Baggage: May 2005 Oversales: 1st Quarter 2005 Consumer Complaints: May 2005 Customer Service Reports to the Dept. of Homeland Security: May 2005 Airline Animal Incident Reports: May 2005 |
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June 2005 Report PDF Version | MS Word Version Flight Delays: April 2005 / 12 Months Ending April 2005 Mishandled Baggage: April 2005 Oversales: 1st Quarter 2005 Consumer Complaints: April 2005 |
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May 2005 Report PDF Version | MS Word Version Flight Delays: March 2005 / 12 Months Ending March 2005 Mishandled Baggage: March 2005 / January-March 2005 Oversales: 1st Quarter 2005 Consumer Complaints: March 2005 / January-March 2005 |
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April 2005 Report PDF Version | MS Word Version Flight Delays: February 2005 Mishandled Baggage: February 2005 Oversales: 4th Quarter 2004 / January-December 2004 Consumer Complaints: February 2005 |
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March 2005 Report PDF Version | MS Word Version Flight Delays: January 2005 / 12 months ending January 2005 Mishandled Baggage: January 2005 Oversales: 4th Quarter 2004 / January-December 2004 Consumer Complaints: January 2005 |
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Febuary 2005 Report PDF Version | MS Word Version Flight Delays: December 2004 / 12 Months Ending December 2004 Mishandled Baggage: December 2004 / January - December 2004 Oversales: 4th quarter 2004 / January - December 2004 Consumer Complaints: December 2004 / January - December 2004 |
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January 2005 Report PDF Version | MS Word Version Flight Delays: November 2004 / 12 months ending November 2004 Mishandled Baggage: November 2004 Oversales: 3rd quarter 2004 / January-September 2004 Consumer Complaints: November 2004 |
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Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
