Organization & Functions
The functions of the Aviation Consumer Protection Division are as follows:
- Receives informal complaints from members of the public regarding aviation consumer issues
- Verifies compliance with DOT's aviation consumer protection requirements
- Provides guidance to the industry and members of the public on consumer protection matters
- Makes available to the public information on pertinent consumer matters
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
