Customer Information for the Fleet Services Card

Who do I call if I have problems fueling using my card?

Call 1 (866) 939-4472, the number on the back of the card.

How do I obtain maintenance using my GSA Fleet WEX card? 

Under $100 maintenance or any fuel – Merchants can either electronically accept the Wright Express Card or call in transactions to 1 (866) 939-4472 to receive a MasterCard number.

Over $100 maintenance or accident damage – Phone GSA Fleet PRIOR to doing the work 1 (866) 400-0411 and receive a MasterCard number upon completion of the work. 

If a vehicle requires after-hours emergency repairs when the MCC is closed, Citibank/WEX can authorize the use of a card for purchases up to $500. Emergency repairs are vehicle breakdowns, accidents, tire blow out, towing, etc.


Where is the WEX card accepted?

The GSA Fleet WEX card is accepted at over 145,000 fueling and maintenance sites in all 50 states and US Territories. There is a listing of merchants that accept the card in the Fleet Service Card User Guide or go to the Wright Express Website.


What types of purchases am I authorized to make?

In accordance with the Federal Acquisition Regulation (FAR 13.1301), the government-wide commercial Fleet Services Card is authorized for the purchase of fuel, maintenance and repair of Government owned/operated motor vehicles. 

Fleet Services Cards are issued to specific vehicles and should only be used for the vehicle to which it is issued.

You are the government’s agent for each purchase made with the Fleet Services Card. You are responsible for each transaction.  As such, you must comply with all applicable regulations and procedures of GSA Fleet and your agency organization.

Authorized transactions include:

Purchase regular unleaded self-service gasoline from service stations offering the lowest price except when:

  • The vehicle requires diesel fuel.
  • The vehicle requires an alternative fuel. For the location of the most convenient alternative fuel refueling site, refer to the Alternative Fuel Directory or the servicing GSA Fleet Management Center.
  • The use of premium grade fuel is approved by the servicing GSA Fleet Management Center.
  • The operator has a physical limitation preventing him or her from pumping fuel. Severe weather conditions exist.
  • The fuel vendor accepts purchase cards at full-service pumps, or the service station only has full-service pumps. (e.g., New Jersey and Oregon)

Purchase maintenance under $100 without prior approval including the purchase of oil, fluids, and other necessary maintenance and repair as required by GSA Fleet. 

For over $100 maintenance, the purchase of tires and batteries and body work obtain prior approval through GSA Fleet at 1 (866) 400-0411.

The purchase of any items for personal use is prohibited and drivers may be prosecuted and held personally liable for inappropriate charges to the card.

What are the driver responsibilities for safeguarding the card?

  • Keep the card in a secured place.  It is not permissible to store the card in the vehicle. 
  • Keep cards out of heat and away from magnets and cell phones.
  • Do not keep Driver ID/PIN numbers with the cards
  • Enter correct odometer reading at the pump
  • Report any suspicious activity to GSA Fleet

How do I increase the dollar limit on my card? 

Dollar limits on the new cards will be set based upon the tank capacity of the vehicle. Even so the pumps have dollar limits built into their software and no card provider will be able to override those limits set by the merchants. As fuel prices rise, fleet card providers work with merchants to determine the pump shutoff limits that make the most economical sense but ultimately it is still the merchant who determines that limit.

Last Reviewed 4/23/2009