Under the GSA SmartPay program, each agency is responsible for choosing their own fleet card provider. Information about each agency's choice and fleet card program coordinator can be found on the GSA SmartPay web site.

For GSA Fleet, the vehicle tag numbers are embossed on the fleet cards. For agency-owned or commercially leased vehicles, please follow the instructions provided by your agency.

We will not provide PIN number information over the Internet. Please contact your local Fleet Management Center for more information.

Contact your local Fleet Management Center immediately. They will order a replacement card for your vehicle. DO NOT contact Voyager directly to report a lost card. All card requests must go through the Fleet Management Centers.

Once a card has been reported lost, it is cancelled and a new card issued. You will not be able to use the old card.

Contact your local Fleet Management Center. They will order a new card for your vehicle. DO NOT contact Voyager directly to report lost, stolen, or damaged cards. All requests must go through the Fleet Management Center.

Call the Maintenance Control Center phone number on the back of the card or call your local Fleet Management Center. In many parts of the country, GSA Fleet has contracts or agreements with local towing companies which help save money and help keep your rates low. After business hours (6:00am to 7:00pm CST), you will be provided with a toll-free number for a towing company which accepts the Voyager card. DO NOT call for road-side assistance without first calling the Maintenance Control Center.

YES. Besides determining the necessity of repairs and negotiating lowest possible prices, our Maintenance Control Center collects detailed data about the repairs. This information is stored in our vehicle inventory database and is used to help determine the necessity of future repairs, to track repairs for the same make and model of vehicle, and to track the same types of repairs across our entire vehicle inventory. These details help us negotiate favorable pricing for common repairs and to predict future expenses over the life of a vehicle.

YES. GSA has contracts in place for vehicle tires. The Maintenance Control Center can direct you to the nearest shop that sells tires at contract pricing. Use of these contracts results in significant savings to GSA Fleet (and helps keep your rates low).

Information for our maintenance merchants can be found at our Vehicle Acquisition and Leasing Servicespage. Maintenance merchants may contact the local Fleet Management Center or GSAs fleet card program coordinator, Jennifer Epps at (703) 308-0727.

Yes. The GSA Fleet card is a Voyager card and will need to be used at Voyager accepting locations. The Voyager card is accepted at over 200,000 fueling sites, and a large number of maintenance locations. If the amount is over $100 please call the Maintenance Control Center (MCC) at 1 (888) 622-6344 regardless if the vendor accepts Voyager.

1. Please contact your local Fleet Management Center.
2. If you would like to learn more about this program, you can click on GSA Office of Vehicle Acquisition and Leasing where you will find even more information.
3. If you'd like to learn more about what Smart Pay offers, click GSA SmartPay Card Program, to go directly to the web site.

YES. Transactions under $100 will be processed in the same way you would process any other purchase card transaction. If you accept the Voyager card, you will follow the standard Voyager procedures. If you do not accept the Voyager card, you can call into Voyager on the number on the back of the card and have your tansaction processed telephonically.

Transactions over $100 still need to be called in to the GSA Fleet Maintenance Control Center (MCC) for authorization. If you accept the Voyager card, the MCC computer system will identify you as a Voyager merchant and you do not need to do anything further.

If you do not accept the Voyager card, the MCC technician will provide you with information about your payment options.

For transactions over $100, processed through the MCC, you do not need any equipment. However, GSA Fleet is not the only organization that has this relationship with the credit card companies. Equipment will be needed to handle the transactions for other Federal agencies, state and local governments, and Voyager's commercial customers, as well as GSA Fleet transactions under $100.

Not necessarily. The Voyager card is currently compatible with at least the following equipment which may have been used to accept the Wright Express card:


1) Verifone Tranz 380 and Verifone Tranz 380X2

2) Hypercom 277G and Hypercom 277P

Because it is necessary to enter driver information, a PIN pad is required. The PIN pads compatible with the Verifone terminals are the Pin Pad 101 and the Pin Pad IVI. The PIN pad compatible with the Hypercom terminals is the S8. An electronic printer is also required with the use of these terminals. The Hypercom terminals have attached printers. The Verifone printer 250 and Printer 900 are compatible with the Verifone Tranz 380 and 380X2.

Other equipment is also compatible, and more equipment is being tested and certified. The primary consideration is if your processor accepts the Voyager card. Voyager will work with your existing processor to enable your equipment to process the Voyager card. This software implementation may take some time, so please let AOC or Voyager know your equipment and/or processor needs as quickly as possible.

NO. Voyager is willing to work with your existing processor. However if your processor cannot provide you with the capability of processing the Voyager card, and you want to use the Voyager, you have three options. You may continue to process all but your Voyager transactions through your current processor and obtain a second terminal to process the Voyager transactions. Your second choice would be to switch to a processor that can handle all of your transactions through one terminal. The third option would be to call or FAX in each transaction to Voyager. This is a business decision you must make.

NO.. Wright Express has commercial customers which may use your shop now and in the future. If you are concerned about the amount of business which will be processed using the Wright Express card, please contact Wright Express.

NO. Voyager will provide GSA Fleet a list of merchants that accept the Voyager card. This list will be updated on a regular basis. These merchants will be added to the GSA Fleet list of merchants available for GSA Fleet business.

NO. GSA Fleet vendors may continue to submit manual invoices. However, electronic payment methods are the preferred method of payment for GSA Fleet transactions. All vendors are advised that the Federal Government is undergoing payment reform which may require all vendors to be paid electronically. For more information on payment reform, check out the EFT 99 information on the Treasury web site: www.fms.treas.gov.

Contact the nearest Fleet Management Center. You will be given information on how GSA works with our vendors to provide the best value for vehicle maintenance and repairs. Or contact our National Maintenance Control Center Coordinator at mcc.help@gsa.gov.

Not necessarily. Each agency is responsible for issuing their own fleet card task order. However, in addition to GSA Fleet, the Departments of Defense, Agriculture, Energy, and Health and Human Services have all chosen Voyager as their fleet card. Up-to-date Task Order award information is posted on the GSA SmartPay web site, so you can find out what card(s) your customers will be using.