Consumer Assistance
The Public Utilities Commission (PUC) is available to assist consumers. If you have a question about or are experiencing a problem with a PUC regulated industry, staff is available to talk to you and offer assistance between 8 a.m. and 5 p.m., Monday through Friday. Please call the PUC Consumer Line at 303-894-2070 or 1-800-456-0858, if calling outside the Denver metro area, but within Colorado.
Each year, PUC staff helps thousands of consumers, assisting them with answers to questions and, when necessary, serving as a mediator in resolving problems with utilities and other regulated companies. Consumer Assistance staff are highly trained and understand public utility regulation.
From this webpage, viewers may access materials of interest to them. The Comments & Complaints button leads to the PUC website location where viewers may submit an on-line comment or a complaint. The Complaint Summary Reports button leads viewers to statistical information about complaints that the PUC has received concerning regulated utilities, as well as monthly and annual reports, savings to consumers, and a listing of companies involved in the disputes.
The PUC recently added the Speakers Bureau button. A speaker is available to talk to clubs and organizations in the Denver-metro area, providing general information about the PUC and the utilities that it regulates, as well as information on current issues or topics of general interest. Please click the Speakers Bureau button to request a speaker.
From the main website page, please click the Publications button to access and read about consumer issues and PUC-related activities.