BUREAU OF ALCOHOL, TOBACCO AND FIREARMS
Fiscal Year 1998 CUSTOMER SATISFACTION REPORT
Program: Specially Denatured Alcohol Formula Approval
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Objective Performance Measure |
Result |
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We will: |
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Approve, disapprove or identify deficiencies of submissions within 10 working days.* *Original standard was 4 weeks but we are now tracking as a 10 working day standard. |
2331 submissions received 2127 completed 62% completed within 10 days (FY98) |
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Hold in strictest confidence all information you provide us about your product formulas and manufacturing processes. |
No violations identified. |
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Apply the same criteria to the evaluation of formula submissions from all our customers. |
No violations identified. |
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Service Improvement Commitments |
Result |
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We will: |
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Decrease the processing time of formula submissions. |
While the performance standard was lowered to 10 days instead of 30, the actual processing time increased due to a severe shortage of staff. |
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Plan for an electronic query system. |
The hardware to implement this system is in place but the necessary software development has not been completed at this time. |
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Provide definitions of terms used in the regulations. |
A glossary of limited scope was compiled and distributed to new manufacturers of SDA products. |
Future Plans:
The Laboratory staff will continue to work with industry members to develop additional general use formulas. This will diminish the number of formulas that the manufacturers will be required to file with ATF. This will steamline their operations and allow the Laboratory staff to focus resources more effectively.
This was last updated on April 05, 1999