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The Mail Preparation Total Quality Management (MPTQM) is a program designed to help businesses prepare mailings that meet or exceed Postal Service™ processing quality standards. Designed by industry mailers, it’s a complete system of realistic quality control measures and standardized assessment procedures. It applies to all aspects of the mail preparation process; from the generation and barcoding of a mailpiece to the final sorting and containerizing that takes place just prior to presenting the mailing to the Postal Service.
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Program Benefits
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Streamlined acceptance process and improved mail quality are only a few.
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MPTQM is based upon three internationally recognized quality methodologies- ISO 9001:2000, the Malcolm Baldridge Performance Excellence criteria, and Total Quality Management. By merging the relevant principles of these programs into MPTQM, commercial mailers and the Postal Service have created a new mailing industry benchmark for customer service and product quality.
There are three types of mailers who can apply MPTQM to their mailings:
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List Mailers
A list mailer is involved in all phases of the mailpiece, from preparation to production to presentation at the Post Office™. List mailers typically perform sortations from a computerized list or an automated letter sorter or Multiline Optical Character Reader (MLOCR).
View certified mailers
Register as a list mailer
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Presort Service Bureaus
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Consolidator
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