Immigration Services Officer

Key Role: Those who excel as Immigration Services Officers apply their outstanding research, analytical, and communication skills towards maintaining the integrity of our nation’s immigration system.

 Your primary responsibilities may include: 

• Adjudicating cases and granting or denying applications and petitions for immigration benefits;
• Ability to exercise sound judgment and discretion in decision making process;
• Independently researching, interpreting, and analyzing an extensive spectrum of sources;
• Interviewing applicants and petitioners to elicit statements, assessing applicant credibility, and analyzing information gained to identify facts and considerations;
• Providing direct and continued assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
• Ensuring national security and supporting the intelligence community by examining documentation for authenticity and conducting background investigations in accordance with applicable USCIS/ DHS laws and policies;
• Appearing in court as the Department of Homeland Security representative for administrative and criminal proceedings;
• Serving as a liaison by working with attorneys, community-based organizations, the media, and other government agencies;
• Supporting process improvement efforts by reviewing, making recommendations, and developing administrative and operating programs; 
• Participating in quality assurance efforts by reviewing the work of other Immigration Services Officers; and
• Assessing, planning, and developing training for Immigration Services Officers.

 Characteristics of a successful Adjudications Officer candidate include:

• Ability to exercise sound judgment and discretion
• Ability to research and analyze legal information in order to apply appropriate laws and procedures
• Ability to articulate information effectively both orally and in writing with people from diverse backgrounds

Training: New ISO recruits will attend a 6-week BASIC training program in Dallas, Texas, a 1-week Practicum at the National Benefits Center in Lees Summit, Missouri, and a one week Practicum at either a District Office or Service Center. During the training and practicum, new recruits will be provided with the skills needed to adjudicate applications and petitions.