Social Security Number Verification Service (SSNVS) Handbook

APPENDIX A: ADDITIONAL VERIFICATION OPTIONS

The following instructions are for employers and third-party submitters who wish to submit Social Security Number (SSN) verification requests to the Social Security Administration (SSA) via paper or telephone. EVS requests can be submitted at any time and are processed within 24 hours.

There are three (3) EVS methods to choose from based on the number of employee names/SSNs that you want to verify:

• 1 to 5 Name/SSN Requests
• Call our toll-free number for employers, 1-800-772-6270 or the general SSA number at 1-800-772-1213. Both numbers are open for service weekdays from 7:00 a.m. to 7:00 p.m., Eastern Standard Time.
• You must have the following information for each verification request.
• Social Security Number
• Last Name, First Name, Middle Initial
• Date of Birth (MMDDYYYY)
• Gender Code (M-Male; F-Female)

• 1 to 50 Name/SSN Requests
• Submit on paper to your local SSA office. Your local office will provide you with format and submission instructions. Some offices accept faxed listings. Go to Local Office Search to find your local SSA Office.
• This listing may be formatted across the page in a columnar format, such as:

• 50 to 300 Name/SSN Requests
• A simple registration process is required for verification requests of more than 50 names/SSNs.
• Below are the EVS registration instructions for both individual employers and third-party submitters:
  1. Complete the EVS registration form. The company's address should show a street address, city, state and ZIP code. A P.O. Box may be included in the address, but a P.O. Box alone will not be accepted. The registration form must be signed by a manager or authorized official of the company. The title of the signer must follow the signature.
  
  
  
  2. There are two Federal privacy act statements included - one for individual employers and one for third-party submitters. Sign and date the appropriate form. Keep a copy of your privacy act statement. You will need to send a copy of the statement with each listing you want verified.
  
  
  
  3. Mail or fax both the registration form and privacy act statement to:
     Social Security Administration
     OCO, DES, EVS
     300 N. Greene Street, 5-E-10 North Building
     Baltimore, Maryland 21290-0300
     Fax (410) 966-3366 or (410) 966-9439


• Once SSA has processed your registration request, we will mail you a Requester Identification Code. This code should be shown on your verification request and on any EVS correspondence with SSA concerning a change in address, contact person or telephone number. EVS correspondence should be sent to the address or fax number shown above. If you misplace your Requester Identification Code, call the EVS information line at (410) 965-7140.
• Instructions for submitting paper listings to SSA for EVS verification.

1. Format your listing to include the following data:
• Social Security Number
• Last Name, First Name, Middle Initial
• Date of Birth (MMDDYYYY)
• Gender Code (M-Male; F-Female)

This listing may be formatted across the page in a columnar format, such as:

Social Security Number

Last Name

First Name

Middle Initial

Date of Birth

Gender Code



2. Send the paper listing, your 4-digit Requester Identification Code and a signed copy of your privacy act statement to:
   
   Social Security Administration
   Wilkes-Barre Data Operations Center
   P.O. Box 6500
   Wilkes-Barre, PA 18767-6500

Call the EVS information line, 410-965-7140, if you have questions or need additional information.

What to Do If an SSN Fails to Verify

Each SSN sent in the file will be returned to you with a verification code. If the verification code is blank, the record agrees with SSA's data file. Please annotate your records that this SSN has been verified.

If the verification code is not blank, follow these steps:

1. Ask to see the employee's Social Security card to ensure that the SSN and name were correctly shown on the file.



2. Check to see whether you made a typographical error. If so, correct the data and resend to SSA in a subsequent file. Please resend only the corrected data.



3. If the SSN shown on the card and the file match, ask the employee to check with any SSA Office or call 1-800-772-1213 to determine and correct the problem. Ask the employee to give you the corrected name for your payroll records.