Customer Satisfaction Reports
Once each year, ATF publishes customer satisfaction reports for each of the four services for which we have published customer service plans. These customer satisfaction reports tell you how well we did in meeting our customer service standards, whether or not we have made any changes in those standards, and the status of our service improvement plans.
Customer Satisfaction Report for:
Approval of specially denatured alcohol
(SDA) formulas
Approval of nonbeverage drawback formulas
Approval of applications to import firearms,
ammunition, and implements of war
Approval of labels on alcoholic beverages