Q : I received my receipt notice, but when I check my case online it does not appear. How do I get my case added to the system so I can check its progress?

USCIS had an unprecedented number of applications filed over the summer. Our efforts to enter these applications into our systems have caused a delay in the transfer of information from our case control system to the Case Status Online system. We are experiencing delays of up to 3 to 4 weeks between receipting your application and its status being available www.uscis.gov. If you have additional questions after your information is available on Case Status Online, please call the National Customer Service Center at 1-800-375-5283.