Return to Home Page| Agency or Department | Number Completed / Ended Counselings | Number Settlements | % Settlements | Number Withdrawals/No Complaints Filed | % Withdrawals/No Complaints Filed | Total Number Resolutions | % Resolutions | Number Complaints | % Complaints | Number Decision to File Complaint Pending | % Decision to File Complaint Pending |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Agency for International Development | 24 | 0 | 0.00% | 10 | 41.67% | 10 | 41.67% | 13 | 54.17% | 1 | 4.17% |
| Armed Forces Retirement Home | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR |
| Broadcasting Board of Governors | 84 | 1 | 1.19% | 68 | 80.95% | 69 | 82.14% | 14 | 16.67% | 1 | 1.19% |
| Central Intelligence Agency | 30 | 0 | 0.00% | 6 | 20.00% | 6 | 20.00% | 22 | 73.33% | 2 | 6.67% |
| Commodity Futures Trading Commission | 115 | 0 | 0.00% | 113 | 98.26% | 113 | 98.26% | 2 | 1.74% | 0 | 0.00% |
| Consumer Product Safety Commission | 11 | 2 | 18.18% | 3 | 27.27% | 5 | 45.45% | 6 | 54.55% | 0 | 0.00% |
| Corporation for National and Community Service | 10 | 1 | 10.00% | 7 | 70.00% | 8 | 80.00% | 2 | 20.00% | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 11 | 0 | 0.00% | 1 | 9.09% | 1 | 9.09% | 10 | 90.91% | 0 | 0.00% |
| Defense Army and Air Force Exchange | 410 | 37 | 9.02% | 261 | 63.66% | 298 | 72.68% | 112 | 27.32% | 0 | 0.00% |
| Defense Commissary Agency | 136 | 21 | 15.44% | 40 | 29.41% | 61 | 44.85% | 73 | 53.68% | 2 | 1.47% |
| Defense Contract Audit Agency | 31 | 4 | 12.90% | 6 | 19.35% | 10 | 32.26% | 20 | 64.52% | 1 | 3.23% |
| Defense Contract Management Agency | 76 | 6 | 7.89% | 31 | 40.79% | 37 | 48.68% | 35 | 46.05% | 4 | 5.26% |
| Defense Finance and Accounting Service | 147 | 32 | 21.77% | 42 | 28.57% | 74 | 50.34% | 64 | 43.54% | 9 | 6.12% |
| Defense Human Resources Activity | 6 | 0 | 0.00% | 4 | 66.67% | 4 | 66.67% | 2 | 33.33% | 0 | 0.00% |
| Defense Information Systems Agency | 19 | 1 | 5.26% | 8 | 42.11% | 9 | 47.37% | 7 | 36.84% | 3 | 15.79% |
| Defense Intelligence Agency | 45 | 2 | 4.44% | 18 | 40.00% | 20 | 44.44% | 23 | 51.11% | 2 | 4.44% |
| Defense Logistics Agency | 204 | 36 | 17.65% | 75 | 36.76% | 111 | 54.41% | 90 | 44.12% | 3 | 1.47% |
| Defense National Geospatial-Intelligence Agency | 26 | 6 | 23.08% | 6 | 23.08% | 12 | 46.15% | 11 | 42.31% | 3 | 11.54% |
| Defense National Guard Bureau | 174 | 36 | 20.69% | 111 | 63.79% | 147 | 84.48% | 17 | 9.77% | 10 | 5.75% |
| Defense National Security Agency | 63 | 0 | 0.00% | 39 | 61.90% | 39 | 61.90% | 24 | 38.10% | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Office of the Inspector General | 6 | 0 | 0.00% | 2 | 33.33% | 2 | 33.33% | 4 | 66.67% | 0 | 0.00% |
| Defense Security Service | 5 | 0 | 0.00% | 1 | 20.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 10 | 0 | 0.00% | 4 | 40.00% | 4 | 40.00% | 6 | 60.00% | 0 | 0.00% |
| Defense Uniformed Services University | 4 | 0 | 0.00% | 2 | 50.00% | 2 | 50.00% | 2 | 50.00% | 0 | 0.00% |
| Defense Office of the Secretary/Wash.Hqtrs. Service | 56 | 3 | 5.36% | 20 | 35.71% | 23 | 41.07% | 29 | 51.79% | 4 | 7.14% |
| Department of Agriculture | 1,082 | 137 | 12.66% | 403 | 37.25% | 540 | 49.91% | 518 | 47.87% | 24 | 2.22% |
| Department of Commerce | 341 | 19 | 5.57% | 115 | 33.72% | 134 | 39.30% | 199 | 58.36% | 8 | 2.35% |
| Department of Defense Education Activity | 100 | 4 | 4.00% | 45 | 45.00% | 49 | 49.00% | 48 | 48.00% | 3 | 3.00% |
| Department of Education | 86 | 6 | 6.98% | 25 | 29.07% | 31 | 36.05% | 55 | 63.95% | 0 | 0.00% |
| Department of Energy | 117 | 21 | 17.95% | 35 | 29.91% | 56 | 47.86% | 56 | 47.86% | 5 | 4.27% |
| Department of Health and Human Services | 559 | 44 | 7.87% | 209 | 37.39% | 253 | 45.26% | 279 | 49.91% | 27 | 4.83% |
| Department of Homeland Security | 2,240 | 176 | 7.86% | 923 | 41.21% | 1,099 | 49.06% | 1,018 | 45.45% | 123 | 5.49% |
| Department of Housing and Urban Development | 140 | 14 | 10.00% | 37 | 26.43% | 51 | 36.43% | 88 | 62.86% | 1 | 0.71% |
| Department of Justice | 1,202 | 111 | 9.23% | 362 | 30.12% | 473 | 39.35% | 630 | 52.41% | 99 | 8.24% |
| Department of Labor | 178 | 6 | 3.37% | 38 | 21.35% | 44 | 24.72% | 128 | 71.91% | 6 | 3.37% |
| Department of State | 172 | 2 | 1.16% | 71 | 41.28% | 73 | 42.44% | 94 | 54.65% | 5 | 2.91% |
| Department of the Air Force | 1,175 | 244 | 20.77% | 441 | 37.53% | 685 | 58.30% | 461 | 39.23% | 29 | 2.47% |
| Department of the Army | 2,166 | 328 | 15.14% | 665 | 30.70% | 993 | 45.84% | 1,119 | 51.66% | 54 | 2.49% |
| Department of the Interior | 514 | 58 | 11.28% | 191 | 37.16% | 249 | 48.44% | 255 | 49.61% | 10 | 1.95% |
| Department of the Navy | 1,262 | 139 | 11.01% | 466 | 36.93% | 605 | 47.94% | 625 | 49.52% | 32 | 2.54% |
| Department of the Treasury | 1,046 | 176 | 16.83% | 347 | 33.17% | 523 | 50.00% | 490 | 46.85% | 33 | 3.15% |
| Department of Transportation | 792 | 40 | 5.05% | 284 | 35.86% | 324 | 40.91% | 449 | 56.69% | 19 | 2.40% |
| Department of Veterans Affairs | 3,694 | 181 | 4.90% | 1,544 | 41.80% | 1,725 | 46.70% | 1,891 | 51.19% | 78 | 2.11% |
| Environmental Protection Agency | 93 | 8 | 8.60% | 18 | 19.35% | 26 | 27.96% | 66 | 70.97% | 1 | 1.08% |
| EOP - National Drug Control Policy | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of Administration | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of Management and Budget | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR |
| EOP - Office of the U.S. Trade Representative | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR | NR |
| Equal Employment Opportunity Commission | 54 | 4 | 7.41% | 16 | 29.63% | 20 | 37.04% | 28 | 51.85% | 6 | 11.11% |
| Export-Import Bank of the US | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Farm Credit Administration | 5 | 0 | 0.00% | 1 | 20.00% | 1 | 20.00% | 4 | 80.00% | 0 | 0.00% |
| Federal Communications Commission | 7 | 0 | 0.00% | 4 | 57.14% | 4 | 57.14% | 3 | 42.86% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 45 | 6 | 13.33% | 7 | 15.56% | 13 | 28.89% | 32 | 71.11% | 0 | 0.00% |
| Federal Election Commission | 11 | 1 | 9.09% | 3 | 27.27% | 4 | 36.36% | 7 | 63.64% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 16 | 0 | 0.00% | 16 | 100.00% | 16 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Housing Finance Board | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 4 | 0 | 0.00% | 2 | 50.00% | 2 | 50.00% | 2 | 50.00% | 0 | 0.00% |
| Federal Maritime Commission | 8 | 0 | 0.00% | 8 | 100.00% | 8 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 5 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 5 | 100.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 35 | 0 | 0.00% | 34 | 97.14% | 34 | 97.14% | 1 | 2.86% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 30 | 0 | 0.00% | 29 | 96.67% | 29 | 96.67% | 1 | 3.33% | 0 | 0.00% |
| General Services Administration | 125 | 17 | 13.60% | 33 | 26.40% | 50 | 40.00% | 71 | 56.80% | 4 | 3.20% |
| Government Printing Office | 72 | 4 | 5.56% | 40 | 55.56% | 44 | 61.11% | 27 | 37.50% | 1 | 1.39% |
| Holocaust Memorial Museum U.S. | 3 | 1 | 33.33% | 2 | 66.67% | 3 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% | 3 | 75.00% | 0 | 0.00% |
| International Trade Commission | 7 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 7 | 100.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% | 3 | 75.00% | 0 | 0.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Aeronautics and Space Administration | 124 | 19 | 15.32% | 43 | 34.68% | 62 | 50.00% | 57 | 45.97% | 5 | 4.03% |
| National Archives and Records Administration | 22 | 3 | 13.64% | 4 | 18.18% | 7 | 31.82% | 13 | 59.09% | 2 | 9.09% |
| National Credit Union Administration | 7 | 1 | 14.29% | 3 | 42.86% | 4 | 57.14% | 2 | 28.57% | 1 | 14.29% |
| National Endowment for the Arts | 70 | 70 | 100.00% | 0 | 0.00% | 70 | 100.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Gallery of Art | 7 | 1 | 14.29% | 1 | 14.29% | 2 | 28.57% | 5 | 71.43% | 0 | 0.00% |
| National Labor Relations Board | 14 | 2 | 14.29% | 6 | 42.86% | 8 | 57.14% | 6 | 42.86% | 0 | 0.00% |
| National Science Foundation | 7 | 0 | 0.00% | 3 | 42.86% | 3 | 42.86% | 4 | 57.14% | 0 | 0.00% |
| National Transportation Safety Board | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 20 | 3 | 15.00% | 4 | 20.00% | 7 | 35.00% | 11 | 55.00% | 2 | 10.00% |
| Office of Personnel Management | 55 | 2 | 3.64% | 19 | 34.55% | 21 | 38.18% | 32 | 58.18% | 2 | 3.64% |
| Office of Special Counsel | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 1 | 100.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 12 | 0 | 0.00% | 9 | 75.00% | 9 | 75.00% | 3 | 25.00% | 0 | 0.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 4 | 0 | 0.00% | 2 | 50.00% | 2 | 50.00% | 2 | 50.00% | 0 | 0.00% |
| Pension Benefit Guaranty Corporation | 27 | 4 | 14.81% | 7 | 25.93% | 11 | 40.74% | 16 | 59.26% | 0 | 0.00% |
| Railroad Retirement Board | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | 4 | 100.00% | 0 | 0.00% |
| Securities and Exchange Commission | 19 | 1 | 5.26% | 7 | 36.84% | 8 | 42.11% | 10 | 52.63% | 1 | 5.26% |
| Selective Service System | 6 | 0 | 0.00% | 2 | 33.33% | 2 | 33.33% | 4 | 66.67% | 0 | 0.00% |
| Small Business Administration | 71 | 8 | 11.27% | 26 | 36.62% | 34 | 47.89% | 34 | 47.89% | 3 | 4.23% |
| Smithsonian Institution | 31 | 0 | 0.00% | 14 | 45.16% | 14 | 45.16% | 15 | 48.39% | 2 | 6.45% |
| Social Security Administration | 843 | 71 | 8.42% | 339 | 40.21% | 410 | 48.64% | 412 | 48.87% | 21 | 2.49% |
| Tennessee Valley Authority | 76 | 3 | 3.95% | 17 | 22.37% | 20 | 26.32% | 44 | 57.89% | 12 | 15.79% |
| U.S. Postal Service | 17,285 | 5,328 | 30.82% | 5,774 | 33.40% | 11,102 | 64.23% | 5,879 | 34.01% | 304 | 1.76% |
| U.S. Tax Court | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% | 1 | 50.00% | 0 | 0.00% |
| Cabinet Level Subtotal | 35,569 | 7,218 | 20.29% | 12,645 | 35.55% | 19,863 | 55.84% | 14,805 | 41.62% | 901 | 2.53% |
| Midsize Agencies Subtotal | 1,408 | 132 | 9.38% | 497 | 35.30% | 629 | 44.67% | 731 | 51.92% | 48 | 3.41% |
| Small Agencies Subtotal | 832 | 104 | 12.50% | 433 | 52.04% | 537 | 64.54% | 276 | 33.17% | 19 | 2.28% |
| Grand Total | 37,809 | 7,454 | 19.71% | 13,575 | 35.90% | 21,029 | 55.62% | 15,812 | 41.82% | 968 | 2.56% |
NR = No Report Filed
This page was last modified on August 19, 2008.