Q : What is the National Benefits Center?

The National Benefits Center was originally created as the Missouri Service
Center (MSC), which was set up to process applications associated with the LIFE
Act. On April 16, 2003, USCIS Director Aguirre approved the transition of the
Missouri Service Center (MSC) into the National Benefits Center (NBC), which
greatly expanded the scope of the Center’s operations. The NBC was primarily
established to serve as the hub and conduit for all USCIS field offices by
completing pre-interview processing of Forms generally requiring an interview.
However, evidence of our origin remains, as all Forms receipted by the NBC still
bear the receipt number prefix of “MSC.”