Your password expires every 90 days
Your Business Services Online password should be changed every 90 days. If you go beyond 90 days Business Services Online will ask you to type your
expired password and create a new password. www.ssa.gov/bso/bsowelcome.htm
Forgot your password - just answer these questions
When you register to use Business Services Online, Social Security will ask you five “Forgot Password” questions. (For current users, Social Security will
also ask you five questions the next time you use Business Services Online.) We’ll store your answers to these questions. If you forget your password, just answer the
questions on the screen and you’ll be able to self-select a new password and gain access to services immediately. You will no longer have to wait for Social Security to
send you a new password by mail. www.ssa.gov/bso/bsowelcome.htm
Are you having a problem registering for Business Services Online?
Sometimes Social Security is unable to verify information about you or your employer. As part of the registration process Social Security will provide
you with a screen explaining any additional information you will need to provide to complete registration. You will need to fax this information to Social Security at
570-706-7874.
Activation codes for Social Security Number information
When you request access to the Social Security Number Verification Service or to view Social Security Number errors in your wage reports Social Security
will mail an Activation Code to your employer as part of the authentication process. It may take up to 2 weeks to receive the code. It normally takes longer between
January and March—so don’t delay, consider registering today.
Have you requested a second Activation code?
If you request a second activation code before you receive the first, it will automatically cancel the first activation code you requested. If you are
not sure whether you have received the first or the second activation code, we recommend that you try the code no more than two times. If it fails twice do
not try a third time since it is the first activation code which is no longer valid A third failure will cancel your second activation code request and you
would then have to apply a third time. Please wait until you receive the second activation code letter and use that code.
Need help? - Avoid getting a busy signal
To avoid a busy signal, look for the answers to many of your questions at our website,
www.socialsecurity.gov/employer.
We also have a Frequently Asked Questions link that is located in the left column.
If you need to call Social Security with a registration or wage reporting question, December is a good time to phone us. In January and February, we receive more
phone calls then we are able to answer as quickly as we would like. Our phone number is 1-800-772-6270.
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