Marriott Corporation:

Step 2 - Assess Performance

Partner Profile

Marriott International, Inc., is a worldwide hospitality company with more than 2,600 lodging properties located in the United States and 65 other countries and territories.  Marriott Lodging operates and franchises hotels under sixteen brands including Marriott, Renaissance, Courtyard, Residence Inn, Fairfield Inn, and the Ritz-Carlton.

Hospitality & Entertainment Partner Since 2001

Awards & Recognition

  • Partner of the Year 2006,2005
  • Sustained Excellence 2008,2007

« See all Marriott Corporation In Practice Stories

Marriott Corporation

Contact Information:
 Marriott Corporation
One Marriott Drive
Washington, DC 20058
301-380-9000

In Practice

2: Assess Performance

See this Guideline Step
To assess performance, Marriott developed an extensive program to ensure that accurate measurement would lead to realistic goal-setting.

2.5: Technical Assessment and Audits

Marriott: A full-circle auditing system

After partnering with ENERGY STAR in 2001, Marriott embarked on an ambitious, company-wide mission to enhance its energy management systems and procedures.  To carry out this mission, Marriott needed a uniform auditing and inspection system for each of its properties.


Marriott's solution was to collect information at each of the properties through two methods: a bimonthly property audit called an Energy Awareness Measure and daily Routine Inspection Reports which ensure that all associates are actively participating in the property's energy conservation action plan.  At the end of each quarter, the property's General Manager and Energy Conservation Committee meet to review the audit forms and inspection reports that have been filed over the previous three months.  This review is the foundation for setting goals for the next quarter.

This full-circle approach to observing and improving energy management systems and procedures contributed to Marriott saving $4.5 million annually. 

Other Assess Performance In Practice Stories: