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YOU CAN'T FAKE GOOD CUSTOMER SERVICE

May 11, 2007 - Customers who have poor experiences with customer service are likely to take their business elsewhere, which is why it is so important to put in the extra effort. Customers know when they are being disrespected or taken advantage of, so being sincere and properly training employees to deal with problems are worth your time and money. A HREF=http://www.crm-daily.com/news/Scrimping-on-Customer-Care-Backfires/story.xhtml?story_id=00300021BMTX>CRM Daily (4/18)

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May 2007 Articles
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8th - Marketing expert: You are your No. 1 asset
8th - Study: Online research prompts in-store purchases
8th - Leadership, management skills necessary to be in charge
10th - Study: Online research prompts in-store purchases
11th - Current record


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