We do not handle consumer complaints. We provide information through the publications that are listed in our Consumer Information Catalog and on our website. But here are some resources that may be able to help you resolve your problem:
Another valuable resource is your local library. The reference section is likely to have materials to help answer your questions, and the librarian has been trained to assist you in finding the information you need on any subject.
If you have questions about Federal programs, benefits, or services, you can call the FCIC's National Contact Center at 1 (800) FED INFO (that's 333-4636), Monday - Friday 8:00am - 8:00pm eastern time.
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How can I buy used federal
property (cars, real estate, office equipment, etc.)?
The Better Business Bureau (BBB)
has a free program to help automobile manufacturers and individual
customers resolve disputes concerning alleged manufacturing defects. Companies participate in this program, called BBB AUTO LINE. Acting as an
impartial third party, the BBB utilizes conciliation and mediation techniques
and, if needed, arbitration to help resolve problems. This informal, out-of-court
settlement mechanism is free to consumers.
BBB AUTO LINE is confined to disputes between
consumers and automobile manufacturers involving alleged defects in a vehicle's
material or workmanship. It does not handle disputes between consumers and
automobile dealerships, automotive repair facilities, or automobile insurance
companies. Problems other than alleged manufacturing defects can be directed to
your local Better Business Bureau.
For more information about filing a
claim, call the BBB AUTO LINE program at (800) 955-5100.
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How can I solve insurance
problems?
Each state has its own laws and regulations for all types of insurance,
including car, homeowner, and health insurance. See the Consumer Action Handbook for information on contacting the appropriate office in your state. Many of these offices can provide you with information
to help you make informed insurance buying decisions.
Your local library also will have
information that can help you compare insurance companies before making a
purchase.
If you have a question or complaint about your insurance
company's policies, contact the company before you contact the state insurance regulator.
Return to questions
Where can I learn more
about education grants and loans?