Office of Administration
National Customer Service Center (NCSC)
(800) 488-3111
Fax (816) 926-6952
NCSCcustomer.service@gsa.gov
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Organization Page
Summary
The Office of Administration is responsible for human capital planning and analysis, competitive sourcing program management, emergency management, employee development and training, space management and other service-wide managerial and administrative functions. The FAS Order adds responsibility for internal and external communications to this office, enabling FAS to communicate consistent internal and external messages.
Value Proposition
The Office of Administration will work collaboratively with the portfolios and regions to:
- Ensure that cross-cutting human capital and communication strategies are developed and enacted
- Effectively and efficiently balance national workforce and local space management needs
Functions
- Human capital management/workforce planning
- Human Capital Strategic Plan coordination
- Associate Performance Plan and Appraisal System (APPAS) coordination
- Performance recognition/APPAS and special act awards
- Employee Engagement
- Administrative and emergency management
- Physical space management/facilities management
- Occupant emergency planning coordination
- COOP
- Internal and external communications
- Internal training
- Labor relations coordination
- Equal Employment Opportunity (EEO) liaison
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