Office of Customer Accounts and Research

National Customer Service Center (NCSC)
(800) 488-3111
Fax (816) 926-6952
NCSCcustomer.service@gsa.gov
View Contact Details Organization Page

Customer Accounts and Research Contacts
(703)605-5640
Fax (703)605-9930
View Contact Details

Summary

The Office of Customer Accounts and Research (QC) is responsible for coordinating strategic national account teams. The national account teams support agencies by providing a wide range of information about the acquisition vehicles and solutions that Federal Acquisition Service (FAS) offers.

QC performs customer outreach activities, performs brand management, and develops customer-oriented materials. QC gathers customer intelligence and shares this intelligence throughout GSA to help develop and offer customer–focused solutions.

Value Proposition

Ensure that GSA brings consistent, enterprisewide value to agency customers
Understand its customer agencies’ needs

Functions

Account management
Business development
Business planning
Customer care
Customer data analysis
Customer retention analysis
Event management
Opportunity management
Promotional materials development
Research and analysis
Training (external)