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eGrants System and
Support Availability
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eGrants is a web-based grant application system that is normally available
on-line during a 24 hour period, every day of the week. However, the system
is taken off-line for maintenance on a regular schedule and occasionally for
an emergency fix. Sometimes, unforeseen problems can also bring eGrants
down. When eGrants becomes off-line during business hours, every attempt is
made to bring the system up as quickly as possible.
The following is a schedule of eGrants support and availability:
- Help Desk Support: Monday – Friday 8:00AM – 6:00PM EST (excluding
federal holidays)
- Maintenance: Every Thursday between 7:00AM – 9:00AM EST (system is
unavailable)
- Normal Availability: 24 hours a day (except for maintenance as noted
previously). If the system becomes unavailable outside of eGrants Help
Desk support hours, connectivity will not be addressed until the next
business day.
If you are experiencing difficulties with eGrants or are concerned with
the system availability, contact your eGrants support provider.
Click here for a complete listing of support
available for eGrants. |
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Forms
