Before you call...

We might have a quick answer for your question.

Some popular questions:

• When can I call Track and Confirm's customer service?

  Call 1-800-222-1811
  M-F - 7:30am - 10:30pm ET
  Sat/Sun/Holiday - 9:00am - 8:00pm ET

• Who should I contact if I haven't received a specific item?

  If you have a tracking number - Contact Track and Confirm customer service at:
  1-800-222-1811
  If an item is lost - Contact the mailer and ask them to track the item or file a claim.
  If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service
  1-800-ASK-USPS.
  

• How do I file a complaint or get general assistance?

  For general assistance or complaints, please contact us at 1-800-ASK-USPS or via email. Agents are available M-F 8am -8:30pm ET, Sat-Sun 8am - 6pm ET. Learn more >