Audio News Release: New Service Standards

INTRO:

National on-time performance scores for the delivery of First-Class Mail reached 96 percent and more than 93 percent of customers gave the U.S. Postal Service the highest satisfaction marks under a new, national standards rating process. Postal Service Consumer Advocate Delores Killette says the scores reflect progress in mail preparation, processing and transportation.

KILLETTE SOUNDBITE:

The POSTAL SERVICE REMAINS COMMITTED TO PROVIDING THE HIGHEST QUALITY CUSTOMER SERVICE. OUR NEW SERVICE GOALS ARE AMBITIOUS, AND WE WILL WORK TIRELESSLY TO MEET THEM. TODAY’S CURRENT ECONOMIC AND BUSINESS ENVIRONMENT DEMAND NOTHING LESS.

CLOSE:

Service standards are set in consultation with business and residential customers. The scores announced today cover the first quarter of the current fiscal year.

(Preceding audio courtesy of U.S. Postal Service)

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An independent federal agency, the U.S. Postal Service is the only delivery service that visits every address in the nation, 146 million homes and businesses, six days a week. It has 37,000 retail locations and relies on the sale of postage, products, and services to pay for operating expenses, not tax dollars. The Postal Service has annual revenues of $75 billion and delivers nearly half the world’s mail.