U.S. Department of Education: Promoting Educational Excellence for all Americans

A r c h i v e d  I n f o r m a t i o n

National Center for Education Statistics (NCES) Statistics and Assessment - 2002

CFDA Numbers: 84.830 Statistics
84.902 Assessments


Goal 8: To collect, analyze and disseminate information on the condition of education in the United States and to provide comparative international statistics
Objective 8.1 of 1: Provides timely, useful, and comprehensive data that are relevant to policy and educational improvement.
Indicator 8.1.1 of 1: Customer satisfaction: At least 85 percent of surveyed customers in 1999 and 90 percent in 2001 will agree that National Center for Education Statistics (NCES) data are timely, relevant, and comprehensive.
Targets and Performance Data Assessment of Progress Sources and Data Quality
Percentage of customer respondents satisfied or very satisfied with NCES publications
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness Utility
Comprehensiveness Timeliness Utility
1997
88 72 86
     
1999
91 77 89
85 85 85
2001
90 74 90
90 90 90

Percentage of customer respondents satisfied or very satisfied with NCES data files
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness
Comprehensiveness Timeliness
1997
82 52
   
1999
87 67
85 85
2001
88 66
90 90

Percentage of customer respondents satisfied or very satisfied with NCES services
Year Actual Performance Performance Targets
 
Comprehensiveness Timeliness Utility
Comprehensiveness Timeliness Utility
1997
  89  
     
1999
  93 93
  85 85
2001
  83 88
  90 85
Status: Unable to judge

Progress: The overall NCES customers satisfaction rating remains high for NCES publications performance. NCES showed improvement in all areas of its performance data between 1997 and 2001. During the period, NCES focused on improving the timeliness of its publications and data files. Significant progress was made in Common Core of Data (CCD) Reports and the National Assessment of Educational Progress (NAEP).

Explanation: The CCD School and Agency Report has shown an improvement from 25 months to 15 months from data collection to publication and a 3-month improvement in State Nonfiscal. NAEP has shown dramatic improvements in timeliness for many of it major reports. In 2001, NCES did meet most of its publications performance targets, but does need to improve its timeliness. The next data (2003) will not be available until 2004.   		Additional Source Information: NCES Customer Satisfaction Survey.

Frequency: Biennially.
Collection Period: 2003
Data Available: January 2004
Validated By: NCES.
NCES Data was validated by using NCES review procedures and by applying NCES statistical standards.

Limitations: None

Improvements: In 2001, NCES Customers expressed a 94% satisfaction rate with the overall quality of our publications and 89% with our data files.

 

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