Merchandise Return Service  
Help your customers return merchandise.
Your customers will appreciate the ease and convenience of receiving a pre-printed, pre-paid Merchandise Return label. Simply include a return label with each customer's order, or send it to them via mail, email or fax. Or use our Electronic Merchandise Return option that lets your customers print return labels directly from your Web site using USPS Web Tools™. All your customer has to do is affix the label and mail the return - it's that easy.

How to Get Started with Merchandise Return Service

Your local Post Office location can help you get started with Merchandise Return Service. You will also find detailed information, including permits, fees, and label preparation, in the Domestic Mail Manual.

Benefits of Merchandise Return Service

You control who gets a label, the level and cost of service, and where the return is delivered.
Merchandise Return Service can be used with First-Class Mail®, Priority Mail®, and Package Services Parcels.
Postage and fees will be charged to your account and you only pay for packages actually returned.
Include a pre-addressed approved return label with each customer's order, or send labels by mail, email, or fax.
Or enable your customers to print return labels directly from your website with Electronic Merchandise Return.
Your customers simply affix the label to the package and drop it in a collection box, give it to a letter carrier, or bring it to any Post Office™ location.
Customers no longer have to bring returns to their local Post Office™ but can now schedule a pickup.


 
NEW
Carrier Pickup
To learn more about Carrier Pickup™
To schedule a Carrier Pickup™

Pickup on Demand
To learn about Pickup On Demand Service®
To schedule a Pickup On Demand Service®

  Parcel Return Service
Learn about this workshare discount program for managing package returns.
More on Parcel Return Service

  eMerchandise Return
Learn how to enable customers to print return labels from your Web site.
More on eMerchandise Return