How to File Insurance Claims
Here’s how you can recover the value of your lost or damaged shipments.
If your insured shipment, whether Insurance was purchased online or at a Post Office, has been lost or damaged in transit you can request to recover the value of your articles by filing an insurance claim.
 
 
Domestic Claims
Shipments mailed domestically (to or from any address in the United States) . APO/FPO shipments included.
Depending on the type of claim, you will need to provide proof of damage, proof of loss, or partial loss of contents.
NEW: Online claims option now available for all domestic insurance claims. Visit the Online Claims FAQs.

More About Domestic Claims

International Inquiries & Claims
Shipments mailed to or from a foreign country.
Express Mail International®, Global Express Guaranteed, Registered Mail, insured or ordinary parcel post call 800-222-1811 to initiate an inquiry.
If your inquiry of damage or loss is confirmed by the USPS, an information packet with a claim PS Form 1000 will be mailed to you.
Claims must be accompanied by evidence of mailing, evidence of value and any other documentation to support the claim.

More About International Claims