USCIS Responses to Formal Recommendations
The Ombudsman makes recommendations to USCIS on how to improve services, increase efficiencies, and provide a more meaningful experience for our customers. USCIS takes these recommendations seriously and reviews them thoroughly. Where possible, USCIS implements the Ombudsman’s recommendations; however, due to operational limitations or the priorities of the agency, USCIS may not implement a recommendation made by the Ombudsman. For more information on many of these topics, please visit the OLU Information Room.
March, 2009
USCIS Formal Response 37 (79KB PDF)
03/30/2009
USCIS Formal Response 36 (73KB PDF)
Improving the Processing of “Schedule A” Nurse Visas
03/17/2009
USCIS Formal Response 38 (70KB PDF)
Observations on the E-Verify Experience in Arizona and Recommended Customer Service Enhancements
03/03/2009
January, 2009
USCIS Formal Response 35 (69KB PDF)
01/02/2009
May, 2008
USCIS Formal Response 34
05/23/2008
August, 2007
USCIS Formal Response 33
08/24/2007
USCIS Formal Response 32
08/07/2007
May, 2007
USCIS Formal Response 31
05/07/2007
October, 2006
USCIS Formal Response 30
10/05/2006
USCIS Formal Response 29
10/03/2006
Last updated: 03/17/2009
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