Penalties for non-compliance

Western may impose penalties if a customer fails to submit an acceptable plan, or if customer actions are inconsistent with their submitted plan. Upon receiving a written penalty notice from Western, the customer has 30 days to provide evidence of good faith to comply.

I.   Penalties include:

• 10 percent surcharge on monthly invoice until deficiencies are remedied, or 12 months are passed
  • No immediate surcharge if the customer files an appeal.
• 20 percent surcharge for next 12 months
• 30 percent surcharge thereafter
• After first 12 months, Western may reduce power delivery by 10 percent

When deficiencies are resolved, Western will cease penalties at the beginning of next full billing period

• Penalties for MBAs and Cooperatives
  • If only one member is incompliant, penalties will be imposed on a pro rata basis

Western will make every effort to assist customers in complying with IRP requirements

 II.  Appeal Process:

• Customer may submit an appeal to Western in writing at any time
• Regional manager will respond within 45 days
• Customer may appeal to Administrator if not satisfied at regional level
• Western Administrator will respond within 30 days
• Western may use alternative dispute resolution
• No penalties will be imposed during the appeal process

Training table of contents
Overview Selecting the right report Approval criteria	Rules for submitting an IRP IRP and alternative plan checklists Annual updates	Periodic customer review Reporting deadlines Penalties for non-compliance