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Preface

Part 1:

Chapter 0 : Introduction
Chapter 1 : Developing a Collaborative Design Approach
Chapter 2 : Designing an ADR program

Part 2 :

Chapter 0 : ADR Program Development and Implementation
Chapter 1 : Garnering Support for ADR : Essential Buy-In and Program Marketing
Chapter 2 : Creating a Comprehensive ADR Training Program
Chapter 3 : Obtaining Neutral Services
Chapter 4 : Constructing Pilot Projects
Chapter 5 : Supporting Users Of ADR
Chapter 6 : Obtaining Resources and Developing Contracts
Chapter 7 : Ethical Considerations
Chapter 8 : Evaluating ADR Programs

Part 3 :

Chapter 1 : Table of Contents
Chapter 2 : Resources in Dispute Resolution Law and Standards
Chapter 3 : Bibliography: Articles on ADR
Chapter 4 : Bibliography: Books on ADR
Chapter 5 : ADR on the Web: Links and Resources