Ombudsman Liaison Unit

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman’s Office.  The OLU responds to questions posed by the Ombudsman’s Office, coordinates and prepares responses to the Ombudsman’s formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.