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Newsroom News features News releases Fact sheets Publications | Corporate Services Office |
Congress, Native American power customers, special interest groups and offices within Western are just a few entities served by Western Area Power Administration's Corporate Services Office. Whether we are submitting budget requests, helping regional offices administer contracts or conducting public meetings, we recognize the importance of providing excellent service to our internal and external customers. Western annually markets and transmits more than 10,000 megawatts of power from 56 hydropower plants and one coal-fired plant in the central and western half of the United States. We sell about 40 percent of regional hydroelectric generation in a service area that covers 1.3 million square miles in 15 states. We sell power to 730 wholesale customers, including cities and towns, Native American tribes, rural electric cooperatives, public utility and irrigation districts, Federal and state agencies, investor-owned utilities, power marketers and the Bureau of Reclamation. CSO functions CSO functions and their assigned responsibilities include:
Within these functions, we accomplish the "behind-the-scenes" work to ensure we fulfill customer needs. This work includes representing Western in Washington, D.C.; conducting public meetings and developing publications such as the Annual Report; managing finances and Western's annual budget; focusing on employee safety and system security; designing and maintaining facilities for our power system; supporting renewable resources and environmental protection; providing technical assistance with energy services; and supporting the power marketing community. Changing for the better We continue to examine how we can share services with other Western offices or external customers to reduce costs and streamline our activities. The key to our continued success is relentlessly pursuing the best customer service possible. We continue to reinvent what we do and how we do it. We work hard to understand what our customers want and seek creative ways to fulfill those needs. Staying connected to customer needs means listening more, building upon our existing relationships and forging new ones.
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