Newsroom News features News releases Fact sheets Publications | Upper Great Plains Region |
The City of East Grand Forks, Minn., the University of Nebraska-Lincoln and the North Dakota School for the Deaf are just some of the customers that depend on the Upper Great Plains Region for reliable hydropower in the Midwest. Whether the need is for lighting city streets or providing power to local businesses, our goal is to keep our cost-based rates competitive in the markets we serve.
Delivering power To keep power moving through the system, we rely on our Operations office in Watertown, S.D., in which dispatchers determine where to deliver power based on demand in our six-state area. We also rely on maintenance crews to keep the power lines and equipment working properly. Providing services In addition to selling generation and maintaining the power system, we offer services tailored to specific customer needs. These include providing technical expertise on such topics as efficient lighting, residential heating and equipment loans to help customers plan for future power needs. Other services include ensuring customers meet national standards when building power lines and switchyards that interconnect with Western facilities. To serve these customer needs, we work from 22 duty stations throughout the Region. We keep the power flowing while ensuring environmental protection, employee safety and system security; managing day-to-day administrative tasks; operating and maintaining the transmission system; and administering contracts and setting rates. Eyeing the future We continually look for ways to increase customer involvement while eliminating unnecessary requirements. Our customer service representatives go the extra mile to visit face-to-face with new customers. These customer service representatives, unique to our Region, inform customers about the services Western offers. We also seek ways to more closely team with customers and the generating agencies to improve reliability and decrease costs. One example is partnerships with Basin Electric, East River power cooperatives and Northwest Iowa Power Cooperative, which allows each of us to share the use of communication facilities for system control. Enhancing relationships with our customers and improving service will shape our future in the Upper Great Plains Region. We look forward to building upon our existing relationships and creating new ones.
|