If Your Case Is Outside Our Current Processing Time

The processing times that we publish let you estimate how long it will take us to process cases filed before yours, and then process your case. However, each case is different, and sometimes an individual case can take longer than average.
If you don't hear from us within the normal processing time, check for updated processing times on our Web site. If your case has a receipt number, use it to check on the status of your case at the same time. We recommend you do this because our notice may be on its way to you.
If at any point your case is outside our normal processing time and you haven't received a written decision or update from us within the last 60 days, you can help us by calling Customer Service at 1-800-375-5283 and letting us know. We will research your case, see what needs to be done to get it processed, and get back to you with an explanation.
If your Form I-765, Application for Employment Authorization, has been pending longer than 75 days since you filed and you have not received a request for evidence or missed a scheduled appointment, call Customer Service at 1-800-375-5283 for further assistance. Please note: The time between the mailing of a request for evidence and receipt of your response by USCIS does not count towards the 75 days. A missed appointment restarts this 75-day period.
You may want to check this Web site further for any notices (e.g., news releases, Updates, etc.) that address your type of case.