Throughout the year, the Ombudsman’s Office hosts teleconferences with customers, attorneys, and other stakeholders. The teleconferences explore specific topics predetermined by the Ombudsman. The OLU works to provide the Ombudsman’s Office with relevant information prior to each teleconference – such as “tip sheets,” and answers to questions submitted by the public in advance of the teleconference. Similarly, if there are follow- up questions to the teleconference, the OLU will provide responses to the Ombudsman’s Office.
