Civil Rights Forum
Winter - Spring 1999
Volume 13, Number 1
In This Issue...
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Civil
Rights Division issues Policy Guidance Document on Title VI enforcement in block
grant-type programs
Acting Assistant Attorney General Bill Lann Lee has
issued a Policy Guidance Document, entitled "Enforcement of Title VI of the Civil
Rights Act of 1964 and Related Statutes in Block Grant-Type Programs," which responds
to agency requests for clarification as to what State block grant recipients permissibly
can do to aid Federal authorities in carrying out their Title VI enforcement
responsibilities. In a 1996 report concerning Title VI enforcement, the U.S. Commission on
Civil Rights suggested that such clarification and guidance was badly needed. While the
Policy Guidance Document focuses on Title V I , the principles set forth are also
applicable to Title IX and Section 504, as well as various other grant-related
nondiscrimination statutes.
The Policy Guidance Document makes clear that while Title VI enforcement is the
responsibility of the Federal granting agencies, those Federal agencies may involve State
block grant recipients in conducting complaint investigations as well as pre-award and
post-award compliance reviews of their subrecipients. While the responsibility for
determining compliance or noncompliance with Title VI remains a Federal responsibility
that cannot be delegated to recipients, agencies are free to use all the resources at their disposal in seeking creative
ways to gather necessary information to make compliance decisions.
While the Policy Guidance Document sets forth in some detail what can be delegated and
how it should be done, it allows Federal agencies maximum flexibility to involve their
State block grant recipients in Title VI compliance activities, if the states are willing
and adequately trained to do so.
For example, a Federal agency may allow a State to investigate and make recommended
dispositions of Title VI complaints. However, because determining compliance with Title VI
is ultimately a Federal and not a State responsibility, the Federal agency must retain the
right to initiate formal enforcement action as well as the right to review a participating
S t a t e s investigative findings and proposed resolutions.
Similarly, a Federal agency must ensure that recipients and subrecipients maintain
sufficient data to allow the Federal agency to determine if Title VI has been violated.
However, a Federal agency may delegate to a willing State the responsibility for ensuring
that its subrecipients are collecting sufficient data.
The Civil Rights Division encourages agencies to enter into partnerships with their
block grant recipients. In this way, the resources devoted to compliance may be increased,
and those parties closest to potential problems will have the opportunity to resolve them.
The Division also suggests that Federal agencies explore other avenues, such as working
with State human rights agencies to develop agreements that would allow those State human
rights agencies to process Title VI complaints.
The Civil Rights Division hopes that its Policy Guidance Document will create
opportunities to leverage the resources devoted to Title VI enforcement. If done with
care, the degree of trust and cooperation between Federal grant agencies and State and
local recipients can markedly increase, which ultimately will lead to furthering the
purpose of Title V I .
The full text of the Policy Guidance Document can be found on the Department of Justice
Website at: http://www.usdoj.gov/crt/grants_statutes/.
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HHS
guidance addresses recipients' responsibility to provide services to individuals with
Limited English Proficiency
The Office for Civil Rights (OCR) of the Department of
Health and Human Services (HHS) has issued guidance for its staff that addresses how
recipients of HHS funds should provide services and information in languages other than
English to individuals with Limited English Proficiency (LEP).
The guidance provides that recipients may be required to provide language assistance to
LEP individuals to ensure that they are effectively informed about, and can effectively
participate in, and benefit from, HHSs federally assisted programs, consistent with
the requirements of Title VI of the Civil Rights Act of 1964.
The guidance suggests that, in order to determine the language assistance needs of LEP
persons, a recipient should assess the points of contact in a program where language
assistance is likely to be needed, the non-English languages that most likely will be
encountered, and where and how the resources necessary to meet the recipients
responsibility can be obtained.
The guidance emphasizes that recipient health care and social service providers have
flexibility in choosing the language assistance options they will employ. For example,
small providers and/or providers who serve only one or two language groups may be able to
meet their responsibilities by choosing fewer or different options than larger providers
and/or providers who serve many language groups.
The guidance stresses the necessity for a recipient to achieve "effective
communication" at no cost or additional burden to the LEP beneficiary. In other
words, the LEP client should be given information about, and be able to understand, the
services that can be provided by the recipient to address the clients situation, and
must be able to communicate his or her situation to the recipient service provider.
A recipient can employ a number of options, or combinations of options, to provide
language assistance. For example, a recipient may hire bilingual staff or staff
interpreters; use volunteer staff interpreters, volunteer community interpreters, or
contractor interpreter services; use a telephone interpreter service, such as the AT &
T Language Line; or develop a notification and outreach plan for LEP beneficiaries.
Determining which interpreter option(s) best meets the needs of the recipient and its
LEP beneficiaries depends upon a number of factors, including the size of the recipient
and the LEP population it serves, the setting in which interpreter services are needed,
and the proficiency and availability of staff members and/or volunteers to provide
interpreter services during a programs hours of operation.
The guidance states that although required interpreter "competency" does not
necessarily mean formal certification, competency does mean proficiency both in English
and the other language, as well as orientation or training (including the ethics of
interpreting), and a fundamental knowledge in both languages of any specialized terms and
concepts.
The various options for providing interpreter services to LEP persons have differing
weaknesses and strengths, depending on the situation. For example, hiring bilingual staff
for certain critical positions involving patient or client contact would facilitate
participation by LEP persons. However, this option by itself may be insufficient where
there are several LEP language groups to be served.
In determining compliance, OCR will assess the appropriateness of the options chosen,
which will vary, depending on the circumstances. For example, a small health care clinic
that accepts patients by appointment only and serves a small but significant LEP
population may be able to meet its responsibility to its LEP clients by making
arrangements for interpreter services on an as-needed basis, and appropriately publicizing
the availability of such arrangements. On the other hand, the emergency room in a large
hospital located in an area with a larger and more diverse LEP population may require
bilingual volunteers and contractors as well. OCRs primary concern will be whether
the options chosen allow LEP persons equal access and opportunity to participate in the
recipients health and social service programs.
The HHS/OCR guidance expands upon the requirements of the Department of Justices
governmentwide Title VI coordination regulation, issued in 1976, which addresses the
provision of language assistance to LEP persons. 28 C.F.R. §42.405(d). The HHS/OCR
guidance can be found on OCRs web site at
http://www:hhs.gov/progorg/ocr/lepfinal.htm.
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Work
Group issues draft guidance to implement new race and ethnic data standards
The Office of Management and Budget (OMB) has released
for comment draft guidance that addresses, among other things, how agencies can implement
the Federal governments decision to permit individuals to select one or more races
when responding to requests for data on race and ethnicity. The report, entitled
"Provisional Guidance on the Implementation of the 1997 Standards for Federal Data on
Race and Ethnicity," was prepared by the Tabulation Working Group of the Interagency
Committee for the Review of Standards for Data on Race and Ethnicity, and was issued on
February 17, 1999.
In October 1997, OMB issued revisions to the "Standards for the Classification of
Federal Data on Race and Ethnicity," which the Federal government uses to collect
data (formerly known as Directive 15). The revised Standards changed the racial and ethnic
categories and, for the first time, allowed individuals to indicate that they were of more
than one race.
As reported in the Summer 1998 issue of the Civil Rights Forum, individuals now can
select from among one or more racial categories (American Indian or Alaska Native, Asian,
Native Hawaiian or Other Pacific Islander, Black or African American, or White) and can
choose between "Hispanic or Latino" or "Not Hispanic or Latino."
Alternatively, a combined format may be used in which "Hispanic or Latino" is
listed along with the racial categories.
In developing the Provisional Guidance, the Interagency Committee recognized that
tabulation guidance must meet the needs of at least two groups within the Federal
government. One group is composed of Federal officials charged with carrying out
constitutional and legislative mandates, such as redistricting legislatures, enforcing
civil rights laws, and monitoring progress in antidiscrimination programs. The second
group consists of Federal statistical agencies producing and analyzing data that are used
to monitor economic and social conditions and trends. The Interagency Committee seeks
comments to ensure that the needs of these groups are met.
Whatever the final outcome, the Interagency Committee recognizes that "it is
important that Federal agencies with the same or closely related responsibilities adopt
the same tabulation method." Therefore, various civil rights enforcement offices
should review the draft guidance to make sure that the tabulation methods under
consideration meet their needs.
The full text of the draft guidance may be found on the White House website at: http://www.whitehouse.gov/WH/EOP/OMB/html/misc-doc.html.
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Appellate
courts further refine sex harassment liability
When a public school student wants to lodge a complaint
about sexual harassment, does she have to go straight to the top of the school district?
On January 20, 1999, the Second Circuit issued its ruling in Bruneau v. South Kortright
Central School Dist., No. 97-7495 (2nd Cir. 1999). In Bruneau, a sixth grade student
alleged that she and other girls in her class were subjected to verbal and physical
harassment by their male classmates. The student further alleged that her sixth-grade
classroom teacher, an assistant superintendent of the school, and other school officials
were aware of the boys behavior and failed to take action to stop it.
The district court reasoned that since students are not agents of the school district,
Title IX liability in a peer harassment case generally cannot be based upon constructive
notice. Accordingly, the court instructed the jury that the school could be held liable
only if certain employees in a position of supervisory disciplinary authority over the
plaintiff and her sixth-grade classmates -- namely, the classroom teacher, the full time
guidance counselor, and the assistant school superintendent -- had actual knowledge of the
conduct and failed to take action.
Based on the evidence at trial, the jury returned a verdict in favor of the school
district. While the case was pending on appeal, the Supreme Court issued its opinion in
Gebser v. Lago Vista Indep. School Dist., 118 S. Ct. 1998, which held that a recipient of
Federal financial assistance may be held liable for damages under Title IX only if
"an official who at a minimum has authority to address the alleged discrimination and
to institute corrective measures on the recipient's behalf has actual knowledge of
discrimination in the recipient's programs" and responds with deliberate
indifference.
On appeal, the Second Circuit upheld the jurys verdict in Bruneau. The Second
Circuit ruled that, in light of the Supreme Court's intervening decision in Gebser, the
district court had correctly instructed the jury that the school district could be held
liable only if its officials had actual notice of the harassment. The Second Circuit also
rejected the students argument that the list of individuals whose receipt of notice
of harassment would constitute notice to the district was not sufficiently inclusive.
The Department of Justice had filed an amicus brief in Bruneau, before the Supreme
Court issued its decision in Gebser. In that brief, the United States supported the
district court's ruling that recipients of Federal financial assistance can be held liable
under Title IX if they have notice of sexual harassment of students by other students and
fail to take prompt appropriate action to remedy the harassment. This is the same position
the United States urged in its amicus brief in the Supreme Court in Davis v. Monroe County
School Bd., No. 97-843.
In its brief in Bruneau, the United States also argued that the district court had
erred in instructing the jury that the school board could only be held liable if its
officials had actual notice of the harassment. This position was subsequently rejected by
the Supreme Court in Gebser.
Finally, the United States argued that the district court had erred in instructing the
jury that the school district could be deemed to have notice of the harassment only if
teachers with disciplinary authority over the harassing students knew of it. The United
States argued that the group of employees whose knowledge of harassment may be imputed to
the school district should include not only high level agents, and those with immediate
disciplinary authority over the harassing students, but also those who are charged
generally with the task of maintaining order, guiding the activities, and overseeing the
well-being and safety of the students.
Also prior to the Supreme Court's decision in Gebser, the Eleventh Circuit ruled, in
Floyd v. Waiters, No. 94-8667 (11th Cir. 1998), that a school district is not liable for
sexual harassment under Title IX, absent evidence that either the superintendent or
members of the school board had knowledge of the misconduct and failed to act. Unlike
Bruneau, this case did not involve peer sex harassment. In Floyd, two female students
filed an action alleging Title IX violations arising out of an incident in which a
security guard assaulted and raped one of the students.
Despite evidence that the school boards security supervisor and its director of
operations had received complaints and heard rumors of the guards harassment of
other female students and took little or no action in response, the court of appeals
affirmed summary judgment for the school board. The Eleventh Circuit reasoned that the
Title IX contract established at the time a school district accepts Federal funds
incorporates the State law as to which school official is responsible for Title IX
enforcement and, in this instance, it was the superintendent. The court determined that
there was insufficient notice to the school district at the time of receipt of Federal
funds that enforcement responsibilities would extend beyond the superintendent to lower
level employees.
The Supreme Court vacated the Eleventh Circuit's decision in Floyd v. Waiters, and
remanded the case for reconsideration in light of its decision in Gebser. On remand, the
Eleventh Circuit invited the parties to file supplemental briefs on the impact of Gebser.
The Department of Justice filed an amicus brief supporting the plaintiffs, arguing that
the Eleventh Circuit's earlier decision was inconsistent with Gebser, and that there is
sufficient evidence to withstand summary judgment that school board officials with the
requisite authority knew of prior sexual misconduct by the employee with another student
and responded to that knowledge with deliberate indifference.
No matter what point in the chain of a school districts authority notice of
sexual harassment is imputed, one thing is abundantly clear: the Justice Department takes
the position that schools that are given the responsibility for educating students are
also responsible for ensuring that the learning environment they create for them is not
rendered unlawfully hostile by sexual harassment in violation of Title IX. School
officials should be held accountable for their own toleration or implicit condonation of a
hostile environment.
Editors Note: The Supreme Courts decision in Davis v. Monroe County School
Bd., mentioned in the above article, occurred on May 24, 1999, as this issue of the Civil
Rights Forum was going to press. This significant decision will be coved in depth in the
next issue.
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Thomas
Perez appointed as civil rights director at Department of Health and Human Services
Secretary Donna Shalala appointed Thomas E. Perez,
formerly a Deputy Assistant Attorney General in the Department of Justices Civil
Rights Division, as Director of the Department of Health and Human Services Office
for Civil Rights (OCR) on February 16, 1999.
Mr. Perez has devoted his entire career to civil rights. From 1989-1999, he worked for
the Department of Justices Civil Rights Division as a trial attorney and as Deputy
Section Chief in the Criminal Section. Before becoming a Deputy Assistant Attorney General
in 1998, he was detailed to Senator Edward M. Kennedys office for three years, where
he served as principal adviser on civil rights, criminal justice, and certain
constitutional issues.
In his new position, Mr. Perez oversees OCRs headquarters operations and ten
regional civil rights offices. OCRs activities include uncovering medical redlining
and other forms of discrimination that impair access to health care for minorities,
ensuring access to health care for individuals with
disabilities, and addressing the needs of individuals with limited English proficiency.
Mr. Perez is a graduate of Brown University, Harvard Law School, and the John F.
Kennedy School of Government. He served as a law clerk to U.S. District Court Judge Zita
L. Weinshienk in the District of Colorado. A first generation Dominican-American, Mr.
Perez is married to Ann Marie Staudenmaier, an attorney for the Washington Legal Clinic
for the Homeless. They have two daughters.
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So Ordered ... Court cases of
note
Two
court decisions address NCAA's responsibilities under Federal financial assistance
statutes
Supreme
Court finds NCAA dues insufficient to generate Title IX coverage for NCAA, which may be
covered under alternative theories
In a unanimous but narrow ruling on a matter of
substantial importance for coverage under Title IX of the Education Amendments Act of 1972
and related statutes, the Supreme Court reversed a Third Circuit case, Smith v. National
Collegiate Athletic Association, 139 F.3rd 180 (3rd Cir. 1998), which would have extended
Title IX coverage to the National Collegiate Athletic Association (NCAA) by virtue of its
receipt of dues from member colleges and universities.
The Supreme Court found that there was no allegation that NCAA members dues were
paid with Federal money earmarked for paying the dues. Relying on that part of the
decision in Grove City College v. Bell, 465 U.S. 555, 563-70 (1984), that was not
overruled by the Civil Rights Restoration Act, and Department of Transportation v.
Paralyzed Veterans of America, 477 U.S. 597 (1986), the Court stated: "Title IX
coverage is not triggered when an entity merely benefits from federal funding.... Entities
that receive federal assistance, whether directly or through an intermediary, are
recipients within the meaning of Title IX; entities that only benefit economically from
federal assistance are not."
The Supreme Court reiterated the distinction, which was sanctioned in Paralyzed
Veterans of America, between (1) recipients that receive Federal financial assistance
either directly or through an intermediary and, accordingly, are covered by the statute
(in that case, Section 504), and (2) entities that only benefit economically from Federal
assistance and, therefore, are not covered. The Court concluded that "at most, the
Association s receipt of dues demonstrates that it indirectly benefits from federal
financial assistance afforded its members. This showing, without more, is insufficient to
trigger Title IX coverage."
However, the narrowness of the Supreme Courts holding is emphasized by the
Courts remanding the case to the lower courts for consideration of two alternative
grounds for affirmance urged by Ms. Smith and by the United States in its amicus brief:
(1) that the NCAA receives Federal financial assistance directly or indirectly from the
Department of Health and Human Services (HHS) through the National Youth Sports Program;
or, (2) that when a recipient cedes controlling authority over a federally funded program
to another entity, the controlling entity is covered by Title IX regardless of whether it
is itself a recipient. National Collegiate Athletic Association v. Smith, 98-84 (February
23, 1999) (NCAA v. Smith).
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District
court finds coverage of NCAA under Title VI and strikes down standardized testing
requirements for athletic eligibility and scholarships
The very points that the United States made in its amicus brief in NCAA v. Smith were
embraced several weeks later by a U.S. District Court. The Eastern District of
Pennsylvania was faced with a Title VI complaint alleging that a requirement (called
Proposition 16 or NCAA Bylaw 14.3), which requires that students have a minimum score on
one of two standardized tests to participate in intercollegiate athletics or to receive
athletic scholarships in their freshman year, had a discriminatory impact on the basis of
race.
The district court held that the NCAA is an indirect recipient of Federal funds and,
thus, is covered by Title VI because it exercises effective control and operation of the
National Youth Sports Program. The court then also stated that the NCAAwas covered by
Title VI, irrespective of its receipt of Federal funds, by virtue of the authority
federally assisted schools had ceded to it. The court stated:
Whether characterized as a "delegation" or an "assignment" of
"controlling authority," "regulation," or "supervision,"
Plaintiffs have established on this record . . . . that the member colleges and
universities have granted to the NCAA the authority to promulgate rules affecting
intercollegiate athletics that the members a re obligated to abide by and enforce. Under
these facts, the NCAA comes sufficiently within the scope of Title VI irrespective of its
receipt of federal funds.
The court concluded that the NCAA as well as each member school was subject to Title VI
under either the "indirect recipient" or the "controlling authority"
theory.
The court then found that Proposition 16 had an unjustified adverse impact on African
Americans in violation of Title VI and ordered that athletic scholarships and/or student
eligibility for intercollegiate sporting activity during the freshman year of
student-athletes no longer be subject to Proposition 16. Cureton v. National Collegiate
Athletic Association, 97-131 (E.D. Pa., March 8, 1999).
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Department of Justice files amicus brief supporting challenge to
public school financing policy
On February 16, 1999, in conjunction with the
Department of Education, the Department of Justice filed an amicus brief in Powell v.
Ridge, No. 98-2096 (3d Cir.). This case involves a challenge to the scheme for financing
public education in Pennsylvania. Plaintiffs, Philadelphia school children, the Mayor of
Philadelphia, the Philadelphia School District, and others, sued under Title VI and 42
U.S.C. §1983, alleging that the current school funding system has a disparate impact on
predominantly minority school districts, and that its design is attributable, at least in
part, to purposeful racial discrimination. They alleged that this system violates Title VI
s implementing regulations, which prohibit recipients of Federal funds from using
"criteria or methods of administration" that have a discriminatory effect.
The district court agreed with defendants challenge to standing of the City and
school district plaintiffs to sue under Title VI, as well as the standing of several
individual plaintiffs who were suing in their official capacities. See Powell v. Ridge, No
98-1223, 1998 WL 804727 (E.D. Pa., Nov. 19, 1998). The court stated that these defendants
are political subdivisions (or administrators representing these subdivisions in their
official capacities) and, consequently, are not "persons" who can bring a
private action under Title VI. The court concluded they were public entities and not
entitled to sue the State under Title VI as private individuals could.
The court then determined that the State defendants Eleventh Amendment immunity
does not apply because plaintiffs were seeking prospective relief. However, the court
declared that the plaintiffs allegation that more money was needed to educate
primarily poor and minority students did not state a claim of disparate impact under Title
VI.
Plaintiffs appealed this case to the Third Circuit. In its amicus brief to the
appellate court, the Department of Justice a rgued that plaintiffs could enforce the Title
VI discriminatory effects regulations through 42 U.S.C. §1983, as well as through an
implied private right of action. The Department of Justice also argued that
plaintiffs allegation does state a valid Title VI claim, because plaintiffs had
alleged expressly that the system had a disparate impact on minorities, and also had
alleged sufficient facts for a factfinder to infer that the defendants had engaged in
purposeful discrimination.
The Department of Justices brief also discussed briefly two potential theories of
disparate impact liability that plaintiff s might rely on in the trial court: (1) that
components of the Commonwealths funding formula could be challenged for their
disparate impact, even if the formula as a whole gave more State revenues to predominantly
minority districts, following Connecticut v. Teal, 457 U.S. 440, 455-56 (1982); and, (2)
that plaintiffs allegations that the State system for funding education, taken as a
whole, has a disparate impact on predominantly minority school districts may state a claim
under the disparate impact regulations. The brief also noted that once plaintiffs had made
their prima facie case, defendants would be entitled to proffer legitimate justifications
for the disparities.
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Department
of Justice files amicus briefs in two Fourth Circuit cases addressing race as a factor in
school admissions
The Fourth Circuit Court of Appeals heard oral argument
on January 27, 1999, in Tuttle v. Arlington County School Board, No. 98-1604, in which the
Department of Justice entered as amicus curiae. This Virginia case arose from a challenge
to the use of race, family income, and the students first language in the selection
of students entering a special kindergarten. The school board defended its use of race on
the ground that it had a compelling interest in promoting a diverse student body. The
district court rejected the school boards position and held that the use of race
could never be justified except when its purpose was to remedy prior discrimination.
The Department of Justice argued in its amicus brief that the educational and social
benefits of diversity may be a compelling interest in the context of elementary and
secondary education, and that the district court erred in reaching a contrary conclusion
without first hearing evidence on the question. The Department of Justice urged a remand
to the district court to consider evidence on the benefits of diversity in elementary and
secondary education. The amicus brief also argued that the district court could not enjoin
the use of language or family income as criteria for student assignment without finding
that those factors were pretexts for impermissible racial or ethnic discrimination.
On January 19, 1999, the Department of Justice filed an amicus brief in a second case,
Eisenberg v. Montgomery County Public Schools, No. 98 2503, supporting the Maryland
county's efforts to avoid the racial isolation in its public schools.
In this case, the plaintiffs claimed under the equal protection clause of the
Fourteenth Amendment that the school district discriminated against them when it refused
to reassign their son to a "magnet program" because he was white. The district
court refused to enter a preliminary injunction ordering the school district to allow
plaintiffs' son to transfer out of his neighborhood school -- a school that had been
losing significant numbers of white students in recent years. The court found that the
harm to the white student from refusing to transfer him was outweighed by the negative
effect on the schools of becoming racially isolated.
The district court found on the merits that the school district had a compelling
interest in refusing to allow transfers that would result in racially isolated schools.
The Department of Justices amicus brief likewise argued that school districts have a
compelling interest in guarding against resegregation, and that the district court
properly denied the preliminary injunction pending a trial on the merits that would
consider the strength of the school districts interest and whether the policy as
implemented is narrowly tailored.
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Something to share?
Something to share? The Forum is looking
for agency "happenings" and news of interest to other agencies and the civil
rights community.
Contact us at: (202) 307-2222 (voice); (202) 307-2678 (TDD), or write to:
Civil Rights Forum
Coordination and Review Section
Civil Rights Division
Department of Justice
P.O. Box 66560
Washington, D.C. 20035-6560
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The Attorney General has determined that the publication of this periodical is
necessary in the transaction of the public business required by law of the Department of
Justice. Use of funds for printing this periodical has been approved by the Attorney
General.
- Janet Reno
Attorney General Eric H. Holder
Deputy Attorney General
Raymond C. Fisher
Acting Associate Attorney General
Bill Lann Lee
Acting Assistant Attorney General
- William Yeomans
Chief of Staff
-
- Anita Hodgkiss
Stuart J. Ishimaru (Acting)
Loretta King
Deputy Assistant Attorneys General Merrily A. Friedlander
Section Chief
Theodore R. Nickens
Deputy Section Chief (Program)
Andrew M. Strojny
Deputy Section Chief (Legal)
Allen Payne
Editor
Contributing to this issue: Mona Diaz, Joshua Mendelsohn, Allen Payne, Andrew Strojny,
William Worthen
- Logistics: Michael Espeut
- Secretarial support: Rita Craig
This newsletter is available in alternate formats. Contact the Coordination and Review
Section at (202) 307-2222 (voice) or (202) 307-2678 (TDD).
Toll-free Title VI Information Line: 1-888-TITLE06
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