Please call us at 1-800-621-3115 for questions regarding your defaulted student loan account. If you are unsure which agency is servicing your defaulted student loan(s), you may call 1-800-4-FED-AID (1-800-433-3243) for an address and telephone number of the agency which holds your defaulted loan(s).  You may also reach us by e-mail at drghelp@ed.gov for questions regarding your defaulted loans. File attachments are not accepted at this e-mail address.

The Department of Education currently contracts with several collection agencies to administer many of the collection activities of our accounts. Only those accounts which fail to establish and adhere to a repayment arrangement are subject to assignment to a collection agency by the Department's Debt Collection Service.  You may contact the collection agency directly if your defaulted loan has been assigned to one.

If your loan is a William D. Ford Federal Direct Student Loan, please contact the Direct Loan Servicing Center. This agency is this best source of information about your loan.

Comments or questions about FSA or its programs:

Telephone: 1-800-4-FED-AID (1-800-433-3243)
TTY: 1-800-730-8913
Spanish speakers are available (se habla español).

To contact ED programs:

Use the Guide to U.S. Department of Education Programs to find the name, telephone number, and e-mail and web address for the Department office to contact for more information on each of the programs that the Department administers.

ED Toll-Free Numbers & Hotlines