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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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U.S. Mint: Coin Production

The United States Mint makes coins for use as legal tender.

Rating

What This Rating Means

PERFORMING
Effective

This is the highest rating a program can achieve. Programs rated Effective set ambitious goals, achieve results, are well-managed and improve efficiency.
  • The Mint has established performance measures focused on customer satisfaction and improving cost efficiencies. For instance, the Mint reports the results of a Federal Reserve Board Customer Satisfaction survey.
  • The Mint needs to improve customer satisfaction survey scores.
  • The Mint has shown some efficiency improvements in achieving reduced manufacturing costs. The Mint has achieved a 19 percent reduction in manufacturing costs since 1997.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Reducing the maintenance down time of coin manufacturing machinery.
  • Competing customer service and order mailing staff to determine if contractors could handle these functions more efficiently.
  • Establishing a performance target to reduce the time required to process raw materials into produce coins.

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