Human Resources

Customer Service Plan

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• TABLE OF CONTENTS
• Print full document
• Vision Statement
• Code of Conduct
• Introduction
• REE Human Capital Plan
• President’s Management Agenda
• Customer Service Hand Pin Award
• Partnership Relationship
• Identification of Customers
• Services Provided
• Customer Service Standards
  • Human Resources Operations
  • Employee Benefits
  • Employee Relations
  • Human Resources Policy
  • Special Programs
  • Competitive Sourcing Program
• Appendix. Feedback and Suggestions

President’s Management Agenda

The President’s Management Agenda (PMA) identifies areas on which the President wants Federal managers to focus their attention. The five initiatives in the PMA are Strategic Management of Human Capital; Expanded Electronic Government; Competitive Sourcing; Improved Financial Performance; and Budget and Performance Integration. The HRD Customer Service Plan directly supports the Strategic Management of Human Capital through the REE Human Capital Plan by identifying services and service expectations for customers and service providers.