Question:
When I download a PDF file, my browser screen goes blank and I never see the file.

Response:
First make sure that the first page is not a blank page (this happens sometimes). Should you still experience PDF files appearing as a blank window within your web browser after downloading and checking for the next page, follow the appropriate steps below to resolve the issue:

• Adobe Acrobat Reader
  If you are using Adobe Acrobat Reader version 4.0 or earlier, upgrade to version 5 or later.
  
• Internet Explorer
  Please see Article ID: Q177321 in the Microsoft Support Online database for a possible resolution.
  
• Use the "Save Target As..." or "Save Link As..." option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.
  
1. Using the right-side mouse button click on the file (click on the title link) you are interested in.
   
2. Select the "save target as" option in Internet Explorer, or "save link as" in Netscape.
   
3. Save as type should be "Adobe Acrobat Document" or "all files."
   
4. Make sure you name the file (or accept the name supplied).
   
5. Know the location of where you are saving it.
   
6. Hit save.
   
7. Use the Adobe Acrobat Reader to open the file after downloading.
   

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