Comptroller of the Currency, Administrator of National Banks Ensuring a Safe and Sound National Banking System for all Americans
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Making Home Affordable
Relief for responsible homeowners is one step closer under the Treasury's "Making Home Affordable" plan. For more, visit provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance. Visit the site.

Contact OCC CAG

  • Toll Free: 1-800-613-6743
  • TDD Number 713-658-0340
  • E-mail:
    FAX: 713-336-4301
  • Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
  • Mail: Customer Assistance Group,
    1301 McKinney Street, Suite 3450
    Houston, TX 77010

Online Customer Complaint Form (Recommended)
Complaint Form (PDF)
En Español (PDF)

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The Office of the Comptroller of the Currency was created by Congress to charter national banks, to oversee a nationwide system of banking institutions, and to assure that national banks are safe and sound, competitive and profitable, and capable of serving in the best possible manner the banking needs of their customers.

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