Points of Contact for the carriers who provide relay services.(Alphabetical by company).
If you do not see your carrier or provider listed, or encounter a problem, first contact the Relay
Services Administrator within your state at Relay Services Points of Contact before contacting the
FCC's Consumer & Governmental Affairs Bureau via e-mail at fccinfo@fcc.gov.
- American Network
(IP Captioned Telephone, IP Relay, VRS)
Ellen Altamirano
142 East 39th Street
New York, NY 10016
Tel Voice: 212-200-2010; Fax: 212-758-3453
E-mail: ealtamirano@american.net
- AT&T
Toni Acton, Director
1120 20th Street, Suite 1000
Washington, DC 20036
Tel 202-457-3039; Fax 202-457-3070
E-mail: toni.acton@att.com
- AT&T Michigan
Elizabeth Porter
23460 Michigan Avenue
Dearborn, MI 48124
Telephone numbers: TTY 313-563-2013; Fax 313-563-9499
E-mail: ep1529@att.com
- 2008 Complaint Log Summary.
- CapTel, Inc.
(Captioned telephone VCO only)
- Communication Access Center for the Deaf and Hard of Hearing
(VRS only)
1631 Miller Road, Flint, MI 48503
Contact Person: Bill Schwall
Telephone numbers: 810-239-3112 V/TTY; 810-239-1606 Fax
E-mail: bschwall@cacdhh.org
- 2008 Cover Letter.
- Customer Complaint Log.
- Complaint Summary.
- CSDVRS
(VRS only)
Designated Agent: Aaron Wegehaupt
600 Cleveland Street, Suite 1000
Clearwater, FL 33755
Telephone numbers: voice: 888-9CSDVRS (888-927-3877); Fax: 727-443-1537
E-mail: awegehaupt@csdvrs.com
- 2008 Complaint Log Summary.
- Purple Communications, Inc. (formerly GoAmerica, Inc.)
(IP Relay and VRS only)
Wayne D. Smith, Esq.
EVP and General Counsel
433 Hackensack Ave (3rd Floor)
Hackensack, NJ 07601
Voice: 201-996-1717; Fax: 201-966-1772; TTY: 201-527-1520
Link to application/website: www.i711.com
- 2008 Complaint Cover Letter.
- California Complaint Log Summary.
- District of Columbia Complaint Log Summary.
- Tennessee Complaint Log Summary.
- IP Relay Service Complaint Log Summary.
- IP Video Relay Service Complaint Log Summary.
- National Relay Service Complaint Log Summary.
- 2008 Annual Complaint Log.
- Hamilton Relay, Inc.
Dixie Ziegler, Vice President of Relay, Hamilton Relay, Inc., 1001 12th Street, Aurora, NE 68818
Telephone numbers: Voice/TTY 402-694-3656; Toll-Free: 800-618-4781; Fax: 402-694-5037;
E-mail: dixie.ziegler@hamiltonrelay.com
Website: www.hamiltonrelay.com
- 2008 Cover Letter/Summary Report.
- 2008 Video Relay Services Complaint Report.
- Interstate Traditional TRS Complaint Report.
- Internet Protocol Relay Services Complaint Report.
- Web CapTel Complaint Report.
- Hands On VRS Service
(VRS Only)
Kelby Brick, Director of Legal and Regulatory Affairs
2118 Stonewall Road
Catonsville, MD 21228
Kbrick.hovrs.com (video)
Voice: 877-467-4877 ext. 71849; Fax: 410-747-0167
Email: kbrick@hovrs.com
Website: www.hovrs.com
- HOVRS Log.
- 2008 HANDS ON VIDEO RELAY SERVICES LOG.
- Hawk Relay, LLC
Samuel Hawk
335 N. Duluth Avenue
Sioux Falls, SD 57104
Telephone numbers: 605-376-9975; Fax 605-274-8716
Email: sam@hawkrelay.com
- 2008 Complaint Log Summary.
- Healinc Telecom, LLC
Jessica Moore
3333 Henry Hudson Parkway, Suite 1A
Riverdale, NY 10463
E-mail: jessica@lifelinks.net
Voice: 718-543-4100; Fax: 718-601-5400; TTY: 212-494-9889
Link to application/website: www.lifelinksvrs.com
- 2008 Complaint Log Summary.
- Nordia
255 Cremazie, Suite 400
Montreal, Quebec
Canada H2M 1M2
Telephone: 514-387-1285; Fax: 514-387-0860
E-mail customercare@myrelay.com
Web site : www.myrelay.com
- 2008 Complaint Log Summary.
- Snap Telecommunications, Inc.
Jeff Rosen
General Counsel
1 Blue Hill Plaza
PO Box 1626
Pearl River, NY 10965
E-mail jrosen@snapvrs.com
VideoPhone: 845-652-7107 (Ojo)
- 2008 Complaint Log Summary.
- Sorenson Communications, Inc. (VRS and IP Relay)
4192 South Riverboat Road
Salt Lake City, UT 84123
Contact person: Michael D. Maddix, Regulatory Affairs Manager
Sorenson Communications, Inc.
Telephone numbers: 801-287-9400; Fax 801-287-9401
Web page address: www.sorensonvrs.com or www.siprelay.com
E-mail: mmaddix@sorenson.com
- 2008 Complaint Log Summary.
- Sprint
Sprint Relay/Sprint Communications Company/Sprint Local Exchange Companies:
Michael B. Fingerhut, Director Government Affairs, Sprint Nextel Corporation
2001 Edmund Halley Drive, Reston, VA 20191, Mailstop: VARESP0204-250
Telephone numbers: Office 703-592-5112; Mobile 202-607-0624; Fax 703-433-4804
E-mail Michael.B.Fingerhut@sprint.com
- 2008 Complaints Cover Letter.
- CapTel Complaint Log.
- Complaint Tracking for FED.
- Sprint IP Complaint Log.
- VRS Complaint Log.
- Web CapTel Complaint Log.