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NEBRASKA TRS PAGE


TRS Complaint Log Summaries

2008

  • Summary Report.
  • Complaint Report.

    2007

  • Complaint Report.


    Recertification Application
  • Cover Sheet.
  • Cover Letter.
  • Table of Contents.
  • Tab 1: State Program Narrative.
  • Tab 2: Contract Status.
  • Tab 3: Operational Standards.
  • Tab 4: Technical Standards.
  • Tab 5: Functional Standards.
  • Tab 6: Exceeding FCC Minimum Standards.
  • Tab 7: Method of Funding.
  • Appendix A: Provider Features.
  • Appendix B: CA Training Outline.
  • Appendix C: Contingency/Disaster Recovery Plan.
  • Appendix D: Current Call Volume and Answer Performance.
  • Appendix E: CA Quality Assurance Program.
  • Appendix F: Consumer Complaint Logs, 2006-2007.
  • Appendix G: Promotional Items.
  • Appendix H: Current RFP with Addendum.


    Programs.




    TRS Telephone Numbers
    (Service Provider: Hamilton Relay)
    Customer Service #: 1-800-322-5299(V/T)

    • 1-800-833-0920(V)
    • 1-800-833-7352(T/ASCII)
    • 1-888-696-0629(Fast ASCII)
    • 1-888-272-5527(STS)
    • 1-888-272-5528(Spanish)

    Contact for TRS Complaints:

    Nebraska Public Service Commission
    Steven G. Stovall, Staff Accountant/TRS Administrator
    300 The Atrium, 1200 N Street, P.O. Box 94927
    Lincoln, NE 68509-4927
    Telephone numbers: Voice/TTY 402-471-3101; Voice 402- 471-0225
    TTY 402-471-0213; In-state toll free Voice/TTY 800-526-0017
    Fax: 402-471-0254;
    E-mail: sstovall@mail.state.ne.us
    Website: http://www.psc.state.ne.us




    To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.




  • last reviewed/updated on 7/9/08 


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