Call Splashing (PDF format) Understanding Your Telephone Bill (PDF format) Unauthorized, Misleading, or Deceptive Charges Placed on Your Telephone Bill - Cramming (PDF format) Hang Up On High Public/Pay Phone Rates (PDF format) 900 Pay-Per-Call and Other Information Services (PDF format) What is a Toll Free Number and How Does It Work? (PDF format) Pre-Paid Phone Cards: What Consumers Should Know (PDF format) Calls Made From Payphones (PDF format) Dial 711 for Telecommunications Relay Service (PDF format) Telecommunications Relay Services (PDF format) Payphone Relay Service (PDF format) Sec. 255 - Telecommunications Access for People With Disabilities (PDF format) The FCC’s Universal Service Support Mechanisms (PDF format) Lifeline and Link-Up: Affordable Telephone Service for Income-Eligible Consumers (PDF format) The FCC’s Universal Service Program for Rural Health Care Providers (PDF format) The FCC’s Universal Service Program for Schools and Libraries (PDF format) Get Connected: Promoting Telephone Subscribership In Indian Country (PDF format) IP Relay Service (PDF format) Video Relay Services (PDF format) Speech-To-Speech Relay Services (PDF format) Hearing Aid-Compatibility for Wireline Telephones (PDF format) Hearing Aid-Compatibility for Wireless Telephones (PDF format) Expanding Telecommunications Access in Indian Country Booklet (PDF format) Lands of Opportunity: Bringing Telecommunications Services to Rural Communities (PDF format) IP Captioned Telephone Service   NEW (PDF format) The FCC's Rural Health Care Pilot Program   NEW (PDF format) New Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based Telecommunications Relay Services (PDF format) Ten-Digit Numbering and 911 Calling for Internet-Based TRS: What They Mean for Users   NEW (PDF format) Voice Mail Fraud - Beware (PDF format) Careless Dialing Could Cost You Money (PDF format) 809 Phone Scam - Beware - ALERT (PDF format) Don't Fall for the 90# Telephone Scam (PDF format) Doing Business Using IP Relay   NEW (PDF format) Mexico Collect Call Scam (PDF format) When Your Preferred Telephone Company Is Switched Without Your Permission - "Slamming" (PDF format) Unwanted Telephone Marketing Calls (PDF format) Fax Advertising: What You Need to Know (PDF format)     Dial 211 for Essential Community Services (PDF format) Inmate Telephone Service (PDF format) Caller ID and Spoofing (PDF format) Voice Over Internet Protocol (VoIP) (PDF format) National Suicide Prevention Hotline  NEW (PDF format) Understanding Wireless Telephone Coverage Areas (PDF format) Keeping Your Phone Number When You Change Your Service Provider (PDF format) Wireless Phones at Gas Stations (PDF format) Wireless 911 Services (PDF format) Surcharges for International Calls to Wireless Phones (PDF format) Cell Phone Fraud (PDF format) Wireless Telephones and Health Concerns (PDF format) Human Exposure to Radio Frequency (RF) Fields from Mobile (Vehicle Mounted) Antennas (PDF format) Use of TTY Devices with Digital Wireless Phones (PDF format) Human Exposure To Radio Frequency Fields: Guidelines For Cellular And PCS Sites (PDF format) CAN-SPAM: Unwanted Text Messages and E-Mail on Wireless Phones and Other Mobile Devices  (PDF format) Using Wireless Devices on Airplanes (PDF format) Accidental 9-1-1 Calls From Wireless Phones Pose Risk to Public Safety (PDF format) The Truth About Wireless Phones and the National Do-Not-Call List  (PDF format) Protecting Children from Objectionable Content on Wireless Devices  (PDF format) Keeping in Touch Using Personal Radio Services NEW  (PDF format) Hearing Aid Compatibility for Wireless Telephones NEW  (PDF format) New Commercial Mobile Alert System NEW  (PDF format) Hang Up On High Public/Pay Phone Rates (PDF format) 900 Number Pay-Per-Call and Other Information Services (PDF format) What is a Toll Free Number and How Does It Work? (PDF format) Pre-Paid Phone Cards: What Consumers Should Know (PDF format) Calls Made From Payphones (PDF format) Voice Mail Fraud - Beware (PDF format) Careless Dialing Can Cost You Money (Fat Finger Dialing) (PDF format) 809 Phone Scam - Beware - ALERT (PDF format) Don't Fall for the 90# Telephone Scam (PDF format) Local, Local Toll, and Long Distance Calling (PDF format) Mexico Collect Call Scam (PDF format) When Your Preferred Telephone Company Is Switched Without Your Permission - "Slamming" (PDF format) Inmate Telephone Service (PDF format) Recording Telephone Conversations (PDF format) When Your Telephone Company Discontinues Service or Files for Bankruptcy (PDF format) Protecting Your Telephone Calling Records (PDF format) Keeping Your Telephone Number When You Change Your Service Provider (PDF format) Information About Your Carrier   Protecting Your Privacy (PDF format)

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Program Background Noise and Loud Commercials (PDF format) Broadcasting False Information (PDF format) Obscene, Indecent, and Profane Broadcasts (PDF format) Broadcasting Contests, Lotteries, And Solicitation of Funds (PDF format) FCC and Freedom of Speech (PDF format) Complaints about Broadcast Journalism (PDF format) Complaints about Broadcast Advertising (PDF format) The FCC's Payola Rules  (PDF format) The AMBER Plan (PDF format) FCC's Review of the Broadcast Ownership Rules (PDF format) Broadcast and Cable EEO Rules and Policies (PDF format) Interference: Defining the Source (PDF format) Religious Programming (Religious Broadcasting Rumor Denied) (PDF format) The Emergency Alert System (EAS) (PDF format) Accessibility of Emergency Video Programming to Persons with Hearing and Visual Disabilities (PDF format) Cancellation, Rescheduling, or Refusal of Television Programs (PDF format) Video Descriptions and the Digital Television Transition  NEW (PDF format) Low Power Television (LPTV) Service (PDF format) "DTV" is Coming (and Sooner than You Think!) (PDF format) Compatibility of Cable TV and Digital TV Receivers - "Plug-and-Play" (PDF format) V-Chip (PDF format) Public Television Stations in the Digital Age (PDF format) Closed Captioning (PDF format) Children's Educational Television (PDF format) Closed Captioning for Digital Television (DTV) NEW (PDF format) Buying the Right TV: What Every Consumer Should Know NEW (PDF format) The DTV Transition and LPTV/Class A/Translator Stations NEW (PDF format) Closed Captioning and Digital-to-Analog Converter Boxes for Viewing Free Over-the-Air Programming on Analog Televisions NEW (PDF format) Antennas and Digital Television NEW (PDF format) Setting Up Your Digital-to-Analog Converter Box (Basic) NEW (PDF format) A one pager on the basics of the Digital Transition NEW (PDF format) The DTV Transition and Over-the-Air Viewers Along U.S. Borders NEW (PDF format) A simple guide to the Digital Television Transition NEW (PDF format) Setting Up Your Digital-to-Analog Converter Box (Basic with twin-lead antenna wire) NEW (PDF format) Setting Up Your Digital-to-Analog Converter Box With a VCR NEW (PDF format) Setting Up Your Digital-to-Analog Converter Box (For Viewing Analog and Digital Broadcasts) NEW (PDF format) FCC and EPA Joint Fact Sheet on DTV and Recycling NEW Digital-to-Analog Converter Box – Selected Features NEW (PDF format) Troubleshooting Guide for Digital-to-Analog Converter Boxes and Digital Televisions NEW (PDF format) Interception and Divulgence of Radio Communications (PDF format) Digital Radio - The Sound of the Future  (PDF format) Beware of Low Power FM Radio Scams (PDF format) Radio Call-In, "Shock Jock", or "Open Microphone" Programs (PDF format) Low Power FM Radio (LPFM) (PDF format) Unauthorized Radio Operation (PDF format)

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Service Options for Satellite Television Subscribers (PDF format) Choosing Cable Channels (PDF format) Installing Consumer-Owned Antennas and Satellite Dishes   (PDF format) How To Prevent Viewing of Objectionable Television Programs (PDF format) Cable Companies' Record Retention & Cable Subscriber Privacy (PDF format) Cable Signal Leakage (PDF format) Subscriber Signal Quality Standards (PDF format) Regulation of Cable TV Rates (PDF format) DTV Transition Does Not Require Cable Systems to Switch to Digital NEW (PDF format) Satellite TV (DBS) Subscribers and the DTV Transition NEW (PDF format)

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The FCC does not regulate the Internet or Internet Service Providers (ISP). You may contact your state consumer protection office or if there is possible fraud involved, you may contact the Federal Trade Commission.

Getting Broadband (PDF format) IP Relay Service (PDF format) Modem Redialing   (PDF format) Unauthorized Equipment Sold on the Internet and in Publications (PDF format) Children's Internet Protection Act (PDF format) Voice Over Internet Protocol (VoIP) (PDF format) CAN-SPAM: Unwanted Text Messages and E-Mail on Wireless Phones and Other Mobile Devices (PDF format) New Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based Telecommunications Relay Services   NEW (PDF format)

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FCC HSPC Partnerships (PDF format) Wireless 911 Services (PDF format) Use of TTY Devices with Digital Wireless Phones (PDF format) Accidental 9-1-1 Calls From Wireless Phones Pose Risk to Public Safety (PDF format) The Emergency Alert System (EAS) (PDF format) Accessibility of Emergency Video Programming to Persons with Hearing and Visual Disabilities (PDF format) The AMBER Plan (PDF format) Emergency Communications (PDF format) National Suicide Prevention Hotline NEW (PDF format) VoIP and 911 Service (PDF format)

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About the FCC: Consumer Facts  (PDF format) FCC Licensing and Regulatory Fees   Filing an Informal Complaint (PDF format) Freedom of Information Act (PDF Factsheet) How to Comment  NEW (PDF format) Guidelines for Filing Paper Comments   How to Comment Electronically   Filing a Comment Using the FCC's Electronic Filing System (ECFS) (PDF format)

last reviewed/updated on 02/20/09