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PROCEEDING: 92-105 
DATE: 7/ 21/ 99 
The N11 procedures need to be established to 
include access to STS. STS is part of TRS and STS users 
deserve the same access as other TRS users. 
Access should be at the beginning of the menu. Some STS 
users have cognitive problems and would not be able to 
successfully access the choice that was not at the 
beginning of the menu. Other STS users have limited 
dexterity and difficulty dialing and they will also have 
access problems if the STS choice requires multiple 
keystrokes. 
With proper outreach procedures there could 
eventually be 200,000 to 500,000 STS users in the United 
States. They all deserve easy access to STS. 
This comment is probably the only comment you 
will receive from STS users. A large proportion of STS 
users have multiple disabilities which would prevent 
them, directly or indirectly, from filling comments. 
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