PPIC Customer Survey

Your response is important to us. We will use this information evaluate and improve PPIC services. Thank you!

1. How useful did you find the PPIC web site?

1 2 3 4 N/A
(1 = not useful 4 = very useful)

2. How useful was the information you received from the web site?

1 2 3 4 N/A
(1 = not useful 4 = very useful)

3. How helpful did you find the PPIC reference and referral service?

1 2 3 4 N/A
(1 = not helpful 4 = very helpful)

4. How useful was the information you received from the PPIC reference and referral service?

1 2 3 4 N/A
(1 = not useful 4 = very useful)

5. Which best describes you (please select one)?

EPA
Other Federal
State/Local/Tribal
Industry
Consultant/Law
Media
Public Interest
Academic
Public
International
Other
N/A

6. How frequently do you use the PPIC website?

first time user
1-3 times/month
3+ times/month
N/A

7. How useful did you find the information in the document(s) ordered?

1 2 3 4 N/A
(1 = not useful 4 = very useful)

8. Which PPIC service(s) did you use? (Please choose all that apply)

Yes No	PPIC website
Yes No	Reference and referral services (telephone, mail, e-mail)
Yes No	Document order

9. Please indicate the type of information you were seeking (please select all that apply)

Yes No	Environmental Information
Yes No	Health Information
Yes No	Laws, regulations, and other legal guidance
Yes No	EPA publication (online version)
Yes No	EPA publication (print version)
Yes No	Other

10. If given the option, I prefer:

online versions of EPA publications
to order print versions of EPA publications
CD-Rom versions
N/A

11. What would you change about the PPIC website or PPIC services?

Respondents will have up to 1000 characters to respond.
Please type here.

Public reporting burden for this collection of information is estimated to average 2 minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, Information Collections Division, Office of Environmental Information, United States Environmental Protection Agency (Mail Code 2822T), 1200 Pennsylvania Avenue , NW, Washington, D.C. 20460; and to the Office of Information & Regulatory Affairs, Office of Management & Budget, 725 17th Street, NW, Washington, DC 20503, Attention: Desk Officer for EPA. Include the EPA ICR No. 1711.04, and the OMB control No. 2090-0019, and Expiration Date, 08/31/2009, in any correspondence.

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