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Customer Service Program
Though EPA's formal Customer Service Program (CSP) ended in 2002, some aspects of it remain in place. Its purpose was to enable the agency and its employees to increase customer focus and understand that when we serve our customers well, EPA can better accomplish our mission of protecting public health and the natural environment.
EPA’s National Center for Environmental Innovation (NCEI) staff members continue to support customer satisfaction surveys work across the Agency. Cross agency groups developed and staff nationwide continue to implement Customer Service Standards, both for six overarching principles and for eight core processes. Those cross agency groups also outlined what customers should expect from EPA employees when they are achieving those overarching principles and core process standards. Customer Service Training and materials are available on request.
CSP sponsored Conference Proceedings (events held in 1998, 1999, 2000 and 2002) have been archived from this site. Requests for access should be e-mailed. [Group Stakeholders@epa.gov]