The Telecommunications Act of 1996:
What does it mean for people with disabilities?
On February 8, 1996, the first major overhaul of American telecommunications policy in nearly
62 years, the Telecommunications Act of 1996, was signed into law.
One of the goals of this historic legislation is to promote the availability of telecommunications
services and equipment to people traditionally underserved in telecommunications, including
people with disabilities.
Read on for an informal overview of the provisions in the new law that most concern disability
access, what the FCC has done to implement these provisions, and how you can get involved.
DISABILITY ACCESS PROVISIONS:
Two provisions of the Telecommunications Act focus entirely on access by persons with
disabilities: Sections 255 and 713.
I. Access by Persons with Disabilities: Section 255
Section 255 of the Act requires all manufacturers of telecommunications equipment and
providers of telecommunications services to ensure that such equipment and services are
designed and developed to be accessible to and usable by individuals with disabilities, if
readily achievable. The FCC has conducted a rulemaking proceeding to implement this provision and the final Report & Order, released September 29, 1999 is on the web site at www.fcc.gov/Bureaus/Common_Carrier/Orders/1999/fcc99181.txt
and is available in other formats on the Section 255 main page at www.fcc.gov/cgb/dro/section255.html. The final Report & Order includes the Regulations in Appendix B.
II. Video Programming Accessibility: Section 713
Section 713 aims to ensure that video services are accessible to individuals with hearing and
speech disabilities. It requires the FCC to study the level at which video programming is closed
captioned, and then to establish a timetable for closed captioning requirements. (The FCC is
authorized to exempt programming for which the provision of closed captioning would be
economically burdensome.) A Fact Sheet, Frequently Asked Questions and the Final Rule are on the web site www.fcc.gov/cgb/dro/caption.html
Section 713 also directs the FCC to study the use of video description in order to assure the accessibility of this service to persons with visual impairments. The final rule to implement this provision is found on the web site at www.fcc.gov/cgb/dro/video-description.html.
Other provisions of the Act aim to promote access to telecommunications by all Americans,
including those with disabilities.
III. Advanced Telecommunications Incentives: Section 706
Section 706 requires the FCC to encourage the deployment of advanced telecommunications to
all Americans, and to elementary and secondary schools and classrooms in particular. It
requires the FCC to assess the level at which advanced telecommunications are available, and
then to take steps, if necessary, to accelerate deployment of such services by removing barriers
to infrastructure investment. This provision could significantly benefit children with disabilities
as well as children without disabilities a nd adults. For updates and reports on Section 706 visit FCC web site www.fcc.gov/broadband/
IV. Universal Service: Section 254
Section 254 concerns universal service, and directs the FCC and a Federal-State Joint Board to
define what services should be made universally available and to take other actions as needed
to further the Act's universal service principles. Section 254 also revises the definition of
universal service to include schools, libraries, and health care facilities. It says that
telecommunications companies must provide services to these public institutions at affordable
rates, upon request. The FCC and the States must decide what constitutes affordable rates, what
telecommunications services should be covered, and how discounts should be made available to
public institutions. For latest information on universal service proceedings visit the FCC web site at www.fcc.gov/ccb/universal_service/.
V. Coordination for Interconnectivity: Section 256
Section 256(b)(2)(B) directs the FCC to establish procedures for oversight of
telecommunications network planning and states that the FCC may participate with the industry
in developing standards for "interconnectivity" (the ability of telecommunications carriers to
connect to each other's networks). Such standards would promote access to telecommunications
networks by people with disabilities.
VI. Interconnection: Section 251
Section 251(a)(2) states that telecommunications carriers may not install network features,
functions, or capabilities which do not comply with the guidelines and standards established
under Sections 255 and 256.
HOW THE FCC DEVELOPS REGULATIONS:
The FCC develops regulations through the "notice and comment" process, which allows the
public to participate in rulemaking. The FCC usually begins a proceeding to implement a section
of a law by issuing one of two types of public documents -- a Notice of Inquiry or a Notice of
Proposed Rulemaking. The public is encouraged to read these documents and address the issues
they raise. These documents list deadlines for filing comments and/or reply comments (reply
comments give parties an opportunity to respond to the comments filed by others). Comments
and reply comments form the "record" of the proceeding, and are considered by the
Commissioners and their staffs when they make final decisions.
HOW YOU CAN PARTICIPATE:
You may want to begin by reading those sections of the Telecommunications Act that pertain to
disability access, as cited above. The text of the Act is at www.fcc.gov/telecom.html. When a proceeding that you would like to participate in is
underway, it is suggested you read the relevant Notice of Inquiry or Notice of Proposed
Rulemaking. These documents will be available on the FCC web site, or you may phone
1-888-225-5322 (voice) or 1-888-835-5322 (TTY) or send an e-mail to fccinfo@fcc.gov for more
information on how to obtain them.
The Notice of Inquiry or Notice of Proposed Rulemaking will have instructions on how to
submit a comment or reply comment, and how many copies to submit. (You can submit a reply
comment even if you did not submit a comment.) You can also send informal comments on these
issues to fccinfo@fcc.gov. You may wish to first familiarize yourself with our hints on filing
comments.
HOW TO STAY INFORMED ON THESE ISSUES:
To get the most recent information on the FCC's implementation of the disability access
provisions of the Telecommunications Act, use one or more of these methods:
(1) Regularly check the Disabilities Issues Home Page -- www.fcc.gov/cgb/dro/
Also, be sure to check the rest of the FCC Home Page regularly, for developments in all
Bureaus and Offices of the Commission.
(2) Send an e-mail to fccinfo@fcc.gov if you have a specific question pertaining to one of the
proceedings.
(3) To receive free Consumer and/or Disability-related information e-mailed directly to you, register today!
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