Help - Contact Information
Have a question about Title IV federal student aid or one of the services the Department of Education provides? Contact one of our Customer Service Centers or Federal Student Aid Offices. If you are not sure which Service Center to call, contact the Research and Customer Care Center at 1-800-433-7327, or e-mail us at fsa.customer.support@ed.gov.
To jump to another "Contact Information" section, please click Service Center for Students, Federal Student Aid Offices, or Quick Reference to Call Centers (PDF).
Service Centers for Schools
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Campus-Based Call Center
For questions related to the Campus-Based Programs, Fiscal Operations Report and Application to Participate (FISAP), and Federal Perkins Loan cohort default rates.
Phone: 877-801-7168 (no cost per call)
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Closed School Contacts
Questions about school closure, unpaid refunds, poor quality of education/student services.
Phone: 1-800-4-FED-AID (1-800-433-3243)
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COD School Relations Center
For questions related to Common Origination and Disbursement (COD), ACG, National SMART Grant, Pell Grant, TEACH Grant, and Direct Loan processing.
Grant Programs: 800-474-7268 (no cost per call)
Direct Loan Program: 800-848-0978 (no cost per call)
Applicant Services Line: 800-557-7394 (no cost per call) -
CPS/SAIG Technical Support
For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), Web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress.
Phone: 800-330-5947 (no cost per call)
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eZ Audit
Questions about financial statements and compliance audits through the web.
Phone: 1-877-263-0780
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Federal Student Aid Research and Customer Care Center
Contact the Federal Student Aid Research and Customer Care Center (RCCC) for assistance regarding Title IV federal student aid programs and the Information for Financial Aid Professionals (IFAP) Web site.
Phone: 1-800-433-7327
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G5 Hotline
For questions related to G5, the Department of Education's electronic system for grants management and payments.
Phone: 888-336-8930 (no cost per call)
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National Student Loan Data System (NSLDS)
Contact the National Student Loan Data System Customer Service Center for assistance regarding eligibility questions, overpayments, details on loan history and other NSLDS functions.
Phone: 1-800-999-8219
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PEPS Hotline
Questions about connectivity interruptions or other PEPS application problems.
Phone: 1-877-366-3338
