FAQs: Technical Questions
- Can I save my application?
- How can I report a programming error in FAFSA on the Web?
- I am using WebTV and I cannot get my application to go through. Why?
- I get the error message “Application Not Found” when checking my application status online. What should I do?
- If I forget the password I used to save my application, what should I do?
- What is a PDF document and how can it be accessed?
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Can I save my application?
Yes. You can save your information at any point in the application. To save your application, click the SAVE button at the bottom of any FAFSA page. Do not use the Save commands that are built into the browser.
To restore your saved application, you must provide us with your:
- Social Security Number,
- Last name,
- First name,
- Date of birth,
- The password you entered when you created the application.
Your saved application will be automatically deleted after 45 days or after the federal application/correction deadline date has passed. Select Application Deadlines on the home page for more information.
If you cannot remember your password, select forgot my password at the bottom of the Application Restore Login page. Enter the information required to verify your identity and select Next. Upon creating a new password and selecting Next, you will be taken to the last page you were on when you saved your application or correction form.
Alternatively, you may contact Customer Service to have your password reset.
How can I report a programming error in FAFSA on the Web?
You can e-mail customer service for assistance at FederalStudentAidCustomerService@ed.gov or by selecting the Contact Us option from the home page. This e-mail address is for error reporting only.
If you have further questions, refer to the Customer Service page.
I am using Web TV and I cannot get my application to go through. Why?
WebTV does not have the necessary components needed for FAFSA on the Web. You must use one of the approved browsers.
TIP: To view approved browsers for FAFSA on the Web, select Before Beginning a FAFSA and then Browser Requirements from the list of options on the left side of the home page.
I get the error message “Application Not Found” when checking my application status online. What should I do?
- For electronic applications, be sure that the Social Security Number and first two letters of your last name that you are entering match what is shown on the confirmation page you printed. If you do not have a confirmation page, contact Customer Service.
- If you submitted a paper FAFSA, the status of your application should display online within 7-10 days from the date the application was mailed. Contact Customer Service for assistance.
If I forget the password I used to save my application, what should I do?
If you cannot remember your password, select forgot my password at the bottom of the Application Restore Login page. Enter the information required to verify your identity and select Next. Upon creating a new password and selecting Next, you will be taken to the last page you were on when you saved your application or correction form.
Alternatively, you may contact Customer Service to have your password reset.
What is a PDF document and how can it be accessed?
PDF stands for Portable Document Format. It’s a type of file that looks like a photocopy of an original printed document. To view a PDF, you must have the free Adobe Acrobat software installed on your computer. We recommend you install the latest version of Adobe Acrobat Reader for best results. Select Adobe Acrobat Reader if you want to download or would like to upgrade.
TIP: You may have an issue with Internet Explorer version 6.0 and PDF documents. Sometimes when opening a PDF document from a secure connection, a warning message will display from the browser stating ‘This page contains both secure and non-secure items. Do you want to display the non-secure items?’ Our site displays secure items only, so if you see this warning, select ‘Yes’ to open the PDF document inside your browser window.
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