Miami Field Office
San Juan, PR
Aguadilla Service Processing Center

About Us

Who Are We?
Where Are We?
Hours and Visitations
Contacting Us
Local Procedures

Who Are We?

This is a temporary detention center for individuals whose cases are pending with the Executive Office of Immigration Review (EOIR) or who are awaiting repatriation. ICE Detention & Removal Operations (DRO) administers the operations of this facility.

Detention and Removal Operations:
Field Office Director: Michael D. Rozos
Assistant Field Office Director for Detention: Gabriel Martinez
Assistant Field Office Director for Detained Case Management: Sean Teeling
(787) 890-3600

Where Are We?

Street Address:
Service Processing Center
505 Gun Road
Aguadilla, PR 00604

Mailing Address:
Service Processing Center
PO Box 250480
Aguadilla, PR 00604

Parking: Parking is available at the facility, but limited.

By Bus: There is no public transportation available to the Aguadilla SPC.

Accessibility for Individuals with Special Needs: The SPC is wheelchair accessible. Please call in advance for arrangements for individuals with other special needs. Special needs visitors may use the Gun Road and Belt Street entrance.

Hours and Visitations

Public Visiting Hours:

Administration: Monday through Friday, 8 a.m. to 4 p.m.

Detainee Visitation:

• Monday to Friday - 1 p.m. to 4 p.m.
• Weekends and Holidays - 9 a.m. to 11:30 a.m. and 1 p.m. to 4 p.m.

Visitations may be restricted, temporarily, when necessary to ensure the security and order of the facility. Visits may be permitted outside the scheduled visitation hours when a formal request is made with a justification for the exception. Exceptions cannot violate any detention guidelines. Visitors under the age of 18 may attend only if accompanied by a responsible adult. All visitors are required to provide a photo identification document and follow security procedures including a metal security detector. All visitors must comply with the facility dress code.

Dress Code:

• Female Visitors Age 12 and Older
• Shorts shall cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting.
• Shorts may be no higher than mid-thigh.
• Short-shorts, jogging shorts, cut-offs, and other obviously inappropriate garments are prohibited.
• Skirts and dresses shall extend to mid-thigh, when seated.
• Slits in skirts and dresses shall rise no higher than mid-thigh, when seated.
• All sheer clothing is prohibited.
• The top of clothing shall be no lower than the underarm in the front and back.
• Bare midriffs and strapless tops, tube tops, and swimsuits are prohibited.
• Shoes shall be worn at all times.
• Gang “colors” and other gang displays are prohibited.
• Male Visitors Age 12 and Older
• Shorts shall cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting.
• Shorts no higher than mid-thigh.
• Short-shorts, cut-offs, and other obviously inappropriate garments are prohibited.
• Shirts shall be worn at all times.
• Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.
• Shoes shall be worn at all times.
• Gang “colors” and other gang displays are prohibited.

Attorney Visitation Hours:

8 a.m. to 9 p.m. including weekends and holidays.

Walk-ins:

To speak with an ICE Officer, go to the Main Gate and you will be directed to the appropriate officer. Please call ahead.

Consular Visits:

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made prior to the visit, to the extent possible, and that consular officials bring appropriate credentials when they come to the facility.

Clergy Visits:

Clergy may visit detainees at any time, but must make prior arrangements with the office of the ICE Assistant Field Office Director or the Detained Case Management Supervisory Detention and Deportation Officer.

Visitation Restrictions:

1. All family / social visits are non-contact.
2. No firearms or weapons of any kind are permitted in the facility.
3. If visitors are or appear to be under the influence of alcohol or any drug, visitation will not be allowed.
4. Each detainee is permitted to have a maximum of two (2) visitors at a time. Visits will be limited to a duration of 1 hour.
5. All visitors are subject to search.
6. Visitors are not allowed to pass or attempt to pass any items to detainees.
7. Children must be under control at all times.
8. Visitors are not allowed to chew gum in the facility.
9. Visitors are not allowed to carry any items into the visitation area.
10. If contraband such as drugs, alcohol, or weapons are found on any person, that person may be subject to prosecution.
11. Immigration status and criminal warrant checks may be completed for all visitors.

Search Procedures:

Prior to, or during, family or attorney visitations

• All individuals entering the facility are subjected to pat down search of their person, an inspection of their belongings, and a metal scan search.
• Individuals refusing to cooperate with a reasonable search will not be admitted.
• No firearms or weapons of any kind are permitted.
• Electronic devices (cell phones, pagers, radios, etc.) are not permitted in the secure areas of this facility. Small, secured lockers are provided at the Main Gate for property not permitted inside the facility.
• All detainees are required to submit to a search when visiting with their family members, friends, attorneys, paralegal, etc., prior to the start of the visit. Detainees will also be subject to a pat down / strip search upon termination of their visit, except those with their attorneys, unless there is reason to believe a search is necessary.

Contacting Us

Appointments:

See Public Visiting Hours above.

Detention:

Many of the detainees held in the facility were taken into custody at one of the area’s surrounding airports and seaports / or by other ICE or DHS Components. Some detainees have been transferred in from other states. If you need information about a detainee you may call (787) 890-3600 or (787) 890-3611 during normal business hours and ask for the Deportation Officer or for the Supervisory Detention Officer on duty. (Please do not call until the detainee has been in our custody for at least 24 hours). When you do call, please have his or her biographical information ready, including first, last and hyphenated names, any alias names he/she may use, date of birth and country of birth. If you do not have this information, we may not be able to help you.

The only information you will receive is the detainee’s alien registration number. If you need to get in touch with a detainee you must call (787) 890-3600 and leave the detainee’s full name, alien registration number and a telephone number where you can be reached. He or she will be given your message. You may visit us also.

Freedom of Information Act (FOIA):

All FOIA/PA requests must be submitted on form G-639 (Freedom of Information / Privacy Act Request) or in letter format. All requests must contain the original notarized signature of the subject in question. Please complete the form G-639 thoroughly and if writing a letter, be sure to include your full name, any other names used, date of birth, place of birth, A-number, and your address and telephone number, so that we may contact you if we have any questions.

Mail your FOIA/PA request to:

Mail (US Postal System and all overnight mail/FedEx):
Immigration and Customs Enforcement
Freedom of Information Act Office
800 North Capitol Street, NW, Room 585
Washington, DC 20536

Phone – 1-866-633-1182
E-mail – ICE-FOIA@dhs.gov

Finding the status of your case:

Immigration Court:
For information about a matter before the Immigration Court you may contact them at 1-800-898-7180. Applications for relief from removal, stay of removal, and other applications requested by the Immigration Judge must be filed directly with the Immigration Court at the address above.

Board of Immigration Appeals (BIA):
For information about a matter before the Board of Immigration Appeals (BIA) you may contact them at (703) 605-1007 where you can obtain automated information and/or speak to a live representative during office hours. Their menu of automated options includes:

• Information about the Board's mailing address, location, and web site information
• Appeals and motions
• Transcripts and briefs
• Board decisions and stays of deportation
• Change of address

Legal Help:

Pro Bono representative in Puerto Rico.

Facultad de Derecho Eugenio Maria de Hostos
Centro de Servicios Juridicos, Unidad de Imigracion
Apartado 1900 Mayaguez, PR 00681-1900
Tel./Fax: (787) 834 2572

Talking with the Press/Media:

The facility has a responsibility to protect the privacy and other rights of detainees and members of the staff; therefore, interviews will be regulated to ensure the orderly and safe operation of the facility. Ordinarily, live television or radio interviews will not be permitted in the facility.

Correspondence and Phone Contacts with the Media:
Detainees may correspond with the media and may use facility telephones at their own expense to call the media.

Personal Interviews:
A news media representative who desires to conduct an interview with a detainee must request, in writing, to the Miami DRO Assistant Field Office Director for Congressional and Public Affairs, indicating familiarity with and agreement to comply with the rules and regulations of the facility, as provided to that person by staff.

Detainee Consent:
A detainee has the right not to be interviewed, photographed, or recorded by the media. Before interviewing, photographing, or recording the voice of a detainee, a visiting representative of the media must obtain written permission from that individual.

Press Information Office:

For press inquiries, please contact the Public Affairs Officer in San Juan, PR at (787) 729-5196.

Feedback:

We strive to provide quality service to people in our custody, their family, friends, and to their official representatives. If you believe that we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to:

U.S. Immigration and Customs Enforcement
Detention and Removal Operations, Supervisory Immigration Enforcement Agent
Service Processing Center
ATTN: Service Feedback
505 Gun Road
PO Box 250480
Aguadilla PR 00604

If detainees feel that an ICE employee or a facility employee mistreated them and wish to make a complaint of misconduct, you may call or write to:

Miami Field Office Director
U.S. Immigration and Customs Enforcement
Detention and Removal Operations
18201 SW 12th St
Miami, FL 33194
(305) 207-2001

or

Director, Office of Professional Responsibility
425 “I” Street, NW
Room 3260
Washington, DC 20229
(877) 246-8253

You may also file a complaint by filing a DHS Form I-847.

Local Procedures

Bonds:

To post a Departure or Delivery Bond:

These bonds are posted when a person has been placed into removal/deportation proceedings while in the United States. The person supplying the bond money (obligor) must show proof of identity including a photo ID and Social Security card. The obligor is responsible for ensuring that the alien presents himself before an officer or agent of this agency whenever a request is made.

In Puerto Rico, immigration bonds are only accepted at the ICE DRO San Patricio office located at:

7 Tabonuco St, Suite 100
San Patricio Office Center
Guaynabo, PR 00968

Bond payments must be paid in full and checks must be from a local bank. For bond information, please call (787) 706-2322 (option #4) and ask to speak to the Deportation Officer handling the case. You must have the full name of the detainee and alien registration number before calling.

Commissary:

Commissary is not available at this facility.

Mail:

Detainee mail is sent out everyday during the morning hours. Detainees are provided with the necessary supplies, including mail postage fees.

Receiving Mail:

Detainees receive their mail daily, normally after lunch.

Medical Care:

The facility is staffed five days a week from 7 a.m. until 10 p.m. with qualified medical staff of the United States Division of Immigration Health Services (USDIHS). They are responsible for the medical services provided at the facility. On call services are provided to cover after hours need also weekends are included. If a medical emergency arises that the USDIHS staff is unable to control or is beyond the scope of their practice, or the detainee is in need of more comprehensive care, the detainee will be referred to the nearest emergency medical facility.

Money:

Detainee Sending Money Out:
Due to security considerations, the Aguadilla SPC does not normally allow detainees to send money from the facility. However, in case of emergency and with authorization from the SIEA, arrangements can be made.

Receiving Money:
For those detainees who are expecting money from relatives or friends before they depart to their native countries, arrangements are made so that they may receive the money in person. This money is kept in a safety box until their departure from the facility.

Sending Packages and Receiving Packages:

Packages may be sent or received Monday through Friday at the expense of the detainee. All mail received at the facility is inspected by authorized personnel in front of the detainee.

Religious Services and Observances:

Detainees are allowed to observe their religion of choice. Special religious needs may be accommodated with the approval of the AFOD or SIEA.

Smoking:

This is a non-smoking facility. No cigarettes, tobacco, or smoking paraphernalia is allowed.

Making Telephone Calls:

There are public telephones in the detainee dayrooms that may be used with calling cards or by making collect calls. These phones may be used between the hours of 6 a.m. to 10 p.m.

Consular and Attorney Phone Calls:

Detainees can call their consulates or embassies free of charge, as well as several pro bono (free) legal organizations. Those numbers are updated as necessary.

Calling a Detainee:

Detainees cannot receive incoming calls. If you need to contact a detainee to leave an urgent message, you must call (787) 890-3600 and provide the detainee’s full name, alien registration number, your name and a telephone number where you can be reached. The detainee will be given the message and advised to return the call as soon as possible.

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