DTV Walk-In Help Centers or Mobile Clinics - last updated on 5/6/09
These awards are for organizations who will locate and operate either static or mobile clinics to provide information in multiple formats (hands-on demonstrations, printed materials, videos, and Internet access) to those who need additional information on how to successfully install their own digital converter box, adjust their antenna, and scan for digital statement.

DTV Expert In-home Converter Box Installation Services - last updated on 5/6/09
These awards are for organizations who will provide an advanced level of in-home digital converter box, antenna, and scanning assistance to those who have not been able to successfully complete the digital transition on their own or through a visit from a basic in-home installation support contractor.

DTV Basic In-home Converter Box Installation Services - last updated on 5/6/09
These awards are for organizations who will provide basic in-home digital converter box, antenna, and scanning assistance to those who have not been able to successfully complete the digital transition on their own.

Digital Television Transition (DTV) Call Center Support Services - last updated on 5/6/09
This award is to secure the assistance of additional call center agents who can answer questions about how to successfully complete the digital transition.